Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Fenstermacher

Belleview

Summary

10+ years’ experience Office Management. Background includes general book keeping using MAS 90 and Quickens. Managed day-to-day office tasks, ensured customer satisfaction. Supervised, trained and delegated task to all office employees.

Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.

Overview

22
22
years of professional experience

Work History

Sales Associate/Presentation

Sears
Willow Grove
07.2019 - 10.2022
  • Maintained proper stock levels by rotating merchandise, restocking shelves, and identifying low-stock items
  • Ensuring my department was clean, organized.and well-maintained, including fixtures and signage
  • Creating and setting up displays for special promotions, new product launches, and seasonal changes
  • Interacting with customers, providing assistance with product selection, and addressing customer inquiries and provided assistance with product selection
  • Handled all Point of Sales

Office Administrator

GreenEarth Enterprises
Conshohocken
06.2013 - 07.2019
  • Directly supported CEO with managing office operations
  • Kept office running efficiency while overseeing employees as well as maintaining client relations over telephone
  • Early conflict intervention and proactive conflict prevention was ongoing training task

Data Entry / Customer Service

Express Scripts Inc.
Trevose
02.2012 - 02.2013
  • Process all prescriptions into the system, with 100% accuracy, for Pharmacist to review
  • Enter all information regarding new patients; update current patient changes with attention to details with 0 tolerant for errors
  • Investigate patients and prescriptions to make sure there are no discrepancies

Administrative Assistant / Office Manager

Vectordyne Inc.
Willow Grove
04.2001 - 01.2010
  • Company Overview: http://my.monster.com/companies/135120650
  • Directly supported CEO with managing office operations
  • Kept office running efficiency while overseeing employees as well as maintaining client relations over telephone
  • Early conflict intervention and proactive conflict prevention was ongoing training task
  • Http://my.monster.com/companies/135120650

Education

Some College Coursework Completed - Computer Science Education, Business Education

Delaware Valley College

Certified - Travel & Tourism

First Class Travel Academy

Skills

  • Management
  • Excellent customer service
  • Employee Communications
  • Employee Training
  • Excellent follow up
  • Leadership Abilities
  • Office Management
  • Data Entry
  • Microsoft Office Excel
  • Point of Sales
  • Inventory management
  • Stock replenishment
  • Attention to detail
  • Cash handling accuracy
  • Flexible schedule
  • Retail loss prevention
  • Positive and professional
  • Payment processing
  • Retail merchandising expertise

Timeline

Sales Associate/Presentation

Sears
07.2019 - 10.2022

Office Administrator

GreenEarth Enterprises
06.2013 - 07.2019

Data Entry / Customer Service

Express Scripts Inc.
02.2012 - 02.2013

Administrative Assistant / Office Manager

Vectordyne Inc.
04.2001 - 01.2010

Some College Coursework Completed - Computer Science Education, Business Education

Delaware Valley College

Certified - Travel & Tourism

First Class Travel Academy

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Donna Fenstermacher