Donna Flagg
Portland,CT
Summary
Skilled worker with the ability to perform a variety of tasks including superior customer service. Detail oriented with strong organizational abilities. Work independently and within teams in a fast paced environment. Flexible work and shift schedule. Excellent work performance and attendance record.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Cobalt Veterinary Clinic
07.2024 - Current
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Client check ins and outs
- Appointment scheduling
- Reconciling end of day accounts.
Administrative Assistant
Metro Property Management
06.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Executed record filing system to improve document organization and management
- Volunteered to help with special projects of varying degrees of complexity
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Managed filing system, entered data and completed other clerical tasks.
Veterinary Assistant/Receptionist
Bolton Veterinary Hospital
08.2020 - 06.2023
- Client check ins
- Restrain and comfort animals for examinations and procedures
- Check out clients and process payments
- Clean and disinfect all areas
- Perform basic lab testing
- Appointment scheduling
- Reconciling end of day accounts
- Greeting clients.
Pet Sitter
Home Buddies
07.2012 - 10.2018
- Exercised animals regularly with walks and rigorous play activities
- Managed and ensured pet safety and wellness in owners' absence
- Administering medication when needed.
Corporate Travel Agent
US Travel Systems
03.1986 - 09.1995
- Set up flights, hotels and ground transportation for individuals and groups
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
- Responded to clients questions, issues and complaints and implemented appropriate solutions.
Skills
- Outstanding communication skills
- Superior customer service
- Direct animal care
- Front Desk
- Data entry
- Accounts payable
- Greeting visitors with positive and professional manner
- Accounts receivable
- Computer Skills
- Attention to detail
Certification
- Certification Quickbooks Online - Intuit - Remote, 01/2024
- Certification: Veterinarian assistant, 09/2020
- Certification: Medical Assistant, 06/2010
Timeline
Veterinary Receptionist
Cobalt Veterinary Clinic
07.2024 - Current
Administrative Assistant
Metro Property Management
06.2023 - 02.2024
Veterinary Assistant/Receptionist
Bolton Veterinary Hospital
08.2020 - 06.2023
Pet Sitter
Home Buddies
07.2012 - 10.2018
Corporate Travel Agent
US Travel Systems
03.1986 - 09.1995