Donna Flowers
Fort Lauderdale
Summary
Dynamic hospitality professional with extensive experience in yachting, airlines, restaurants and hotels. I'm a childcare expert and a house manager which I have over 30 years expertise. Recognized for exceptional customer service and problem-solving abilities, ensuring passenger comfort and safety. A multilingual, self-motivated multitasker, I excel in creating welcoming environments and fostering teamwork, consistently exceeding expectations in high-pressure situations. I'm multilingual and have been certified in CPR, AED and First aid.
Overview
43
43
years of professional experience
Work History
Yacht Stewardess - Motor Yacht Ingot
Hilaria Enterprise, LLC
03.2022 - 03.2025
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.7
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
Nanny & House Manager
Amanda Rizk
06.2018 - 02.2022
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Food & Cocktail Server
Ponte Vedra Inn & Club (AAA Five Diamond)
06.2013 - 08.2018
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
Real Estate Broker
RE/MAX & National Referral Agent
01.1990 - 06.2013
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
Senior Flight Attendant
Eastern Airlines
06.1982 - 01.1990
- Ensured the safety and comfort of passengers on domestic and International flights. Conducted crew briefings, pre-flight inspections, public announcements, inflight safety demonstrations, meal service and accounting of liquor sales.
- Advised passengers of flight regulations to maximize safety and security.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers with special needs or disabilities, ensuring a comfortable and enjoyable travel experience for all guests onboard.
Education
Psychology
Solano Community College
Fairfield, CASkills
Organizational Skills
Inventory Management
Leadership Abilities
Operations Manager
Timeline
Yacht Stewardess - Motor Yacht Ingot
Hilaria Enterprise, LLC
03.2022 - 03.2025
Nanny & House Manager
Amanda Rizk
06.2018 - 02.2022
Food & Cocktail Server
Ponte Vedra Inn & Club (AAA Five Diamond)
06.2013 - 08.2018
Real Estate Broker
RE/MAX & National Referral Agent
01.1990 - 06.2013
Senior Flight Attendant
Eastern Airlines
06.1982 - 01.1990
Psychology
Solano Community College
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