Summary
Overview
Work History
Education
Skills
Additional Information
Community Service
Timeline
Generic
Donna Frances

Donna Frances

Sales
Chagrin Falls,OH

Summary

Committed to building trusting relationships and providing excellent customer service. Organized, detail-oriented, and empathetic to customer needs. Friendly, outgoing personality.

Overview

32
32
years of professional experience

Work History

In Home Sales and Design

Custom Decorators, Inc
Cleveland, Ohio
02.2023 - Current
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions.
  • Obtained approval of concepts by submitting scenarios and proposals to client.
  • Engaged with customers to build rapport and loyalty.

Interior Decorator

Donna Frances Design
Chagrin Falls, OH
01.2010 - Current
  • Through home visits, meet with clients to establish project scope, style and budget.
  • Guide clients through decisions for surfaces, furniture, fabric and lighting.
  • Advise clients on costs and benefits. Oversee project from conception to install.

Designer

Humble Design
Solon, Ohio
02.2021 - 02.2023
  • Perform site visits to interview client/families transitioning from homelessness to determine their needs and preferences for their newly acquired house.
  • Measure for space planning.
  • These situations require tact and empathy as the client is often in delicate and/or overwhelming situations.
  • With great attention to detail and intentions to make client(s) very happy, furnish and decorate their house - turning it into a home.

Yoga Teacher

Sunnyou
Chagrin Falls, OH
05.2007 - 06.2022


  • Developed new yoga skills through continuous study and practice.
  • Planned, set up and led yoga classes for beginner through advanced practitioners.

Owner/Product Designer

Iamjoylightlove
Chagrin Falls , OH
01.2007 - 02.2021
  • Designed, produced and sold products that were based on positive affirmations.
  • Products were sold at retail and online.

Sales Representative

WQED TV
Pittsburgh , PA
01.1991 - 09.1994
  • Sold print, radio and TV advertising.
  • Designed media "packages" to maximize market reach. Created professional sales presentations to effectively demonstrate product features and competitive advantages.
  • Surpassed sales objectives by cultivating client relationships and providing outstanding service.

Education

Bachelor's of Business Administration - Marketing

Cleveland State University
05.1989

Certificate: Yoga 500 Hour

Samudra Global School of Yoga
Los Angeles, CA
12.2021

Certificate - Therapeutic Art Life Coach

Udemy

Skills

  • Presentations skills
  • Time management skills
  • Teamwork skills
  • Verbal and written communication skills
  • Sales skills

Additional Information

Cleveland International Film Festival, Ticket Sales - Required strong communication skills and impeccable attention to detail.

Cleveland Sight Center, Job Coach - Assisted visually-impaired teens in performing work. Required patience, positive energy and empathy.

State of Ohio, "Help Me Grow" Program, Data Assurance Specialist - Analyzed information to ensure candidates qualified for services. Required strong attention to detail.

Rustbelt Reclamation, Special Events/Marketing - Database development, analysis and management for trade shows. Required planning, strategy and creativity.

Community Service

Frontline Services, Food Drive Organizer. First Energy Stadium-Benefit for Providence House, Holiday Fundraiser. Kenston High School, Prom and Teacher's Appreciation Committee. Kenston Intermediate School, Decorating Committee. Diversity Center, Kenston High School Liaison. Renaissance Unity Church, Event Coordinator. St. Augustine Church, Coat Drive, Toy Drive. St. Augustine Hunger Center, Food Server. Providence House, Donation Inventory. Cleveland Public Theater, Special Events and Marketing Assistant. Near West Theater, Special Events and Marketing Assistant. Cleveland Sight Center Tech Day (new techniques/devices.) Cleveland Seed Bank, seed sorting and storing.

Timeline

In Home Sales and Design

Custom Decorators, Inc
02.2023 - Current

Designer

Humble Design
02.2021 - 02.2023

Interior Decorator

Donna Frances Design
01.2010 - Current

Yoga Teacher

Sunnyou
05.2007 - 06.2022

Owner/Product Designer

Iamjoylightlove
01.2007 - 02.2021

Sales Representative

WQED TV
01.1991 - 09.1994

Bachelor's of Business Administration - Marketing

Cleveland State University

Certificate: Yoga 500 Hour

Samudra Global School of Yoga

Certificate - Therapeutic Art Life Coach

Udemy

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