Donna Gibson
West Bloomfield,MI
Summary
Goal-oriented manager with distinguished experience in the Information Technology industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
22
22
years of professional experience
Work History
Principal Client Partner
Apexon
05.2021 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Assisted customers in resolving their IT needs by delivering solutions from our line of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profitability through effective sales strategy and business planning.
- Exceeded sales quotas in past three years with targets of 9m (1st yr.), 11m (2nd yr.) and 12.5m (3rd yr.)
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve recruiting and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Directed support staff in administrative tasks to help close deals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed customer requests while mitigating potential risk to bank
- Maintained and managed existing accounts by performing daily task of client requirements.
- Achieved sales goals and service targets by cultivating and securing customer relationships
Director of Business Development
Technosoft Corporation
04.2001 - 05.2021
- Identified and pursued valuable business opportunities to generate new company revenue by achieving 10% increase in revenue growth. improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Negotiated, prepared, and signed contracts with clients.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Developed and facilitated new-hire orientations.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
- Hired employees and initiated new hire paperwork process.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Pre-screened resumes prior to sending to client partner-hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Worked alongside global business leader to deploy new training strategies.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
Education
Business Administration And Management
Wayne State University
Detroit, MIBusiness Administration And Management
Henry Ford College
Dearborn, MISkills
- Pipeline Growth
- Personnel Management
- Referral Coordination
- Client Contact
- Financial Services
- Client Correspondence
- Relationship Management
- Account Management
- Client Meetings
- Partner Relationship Management
- Business Development and Planning
Timeline
Principal Client Partner
Apexon
05.2021 - Current
Director of Business Development
Technosoft Corporation
04.2001 - 05.2021
Business Administration And Management
Wayne State University
Business Administration And Management
Henry Ford College