Donna Glass

• Scheduled patient appointments efficiently using electronic health record systems.
• Coordinated with medical staff to optimize scheduling workflows and reduce patient wait times.
• Managed incoming calls to address patient inquiries regarding procedures and appointments.
• Ensured accurate data entry for patient information and appointment details in scheduling software.
• Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
• Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
• Identified opportunities for process improvements, contributing to enhanced patient satisfaction scores.
• Assisted in training new staff on scheduling protocols and system navigation for improved efficiency.
• Maintained updated knowledge of clinic policies to provide accurate information to patients and staff.
• Collaborated with cardiology team to streamline referral processes and improve communication channels.
• Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
• Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
• Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
• Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
• Developed an organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.
• Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
• Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
• Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
• Enhanced team collaboration by sharing knowledge of the latest industry trends in procedure scheduling techniques.
• Contributed to the development of department goals focused on improving patient experience throughout the entire scheduling process.
• Assisted in improving overall patient satisfaction through timely and accurate schedule management.
• Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
• Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.
• Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
• Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
• Followed up with patients to reschedule missed appointments.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Maintained accurate patient records for proper tracking of patient history and treatment.
• Answered phone calls and messages for three Interventional Cardiologists, scheduling appointments, and handling patient inquiries.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Prepared and processed patient referrals and transfer requests.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Registered and verified patient records before triage with most up-to-date information.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members.

• Assisted in patient intake, documenting medical histories and vital signs.
• Coordinated appointment scheduling and follow-up communications for cardiology patients.
• Supported physicians during examinations, ensuring tools and equipment were readily available.
• Maintained accurate electronic health records in compliance with HIPAA regulations.
• Educated patients on treatment plans, medication usage, and lifestyle modifications.
• Streamlined office procedures to improve patient flow and reduce waiting times.
• Trained new staff on operational protocols and patient care best practices.
• Collaborated with multidisciplinary teams to enhance overall patient care experience.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
• Called and faxed pharmacies to submit prescriptions and refills.
• Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
• Taught patients about medications, procedures, and care plan instructions.
• Collected and documented patient medical information such as blood pressure and weight.
• Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
• Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
• Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
• Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
• Streamlined office procedures for faster processing of insurance claims and patient paperwork.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Completed EKGs and other tests based on patient presentation in office.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.

I have maintained a 4.0 GPA

I became a member of the Alpha Beta Kappa Honor Society.