Donna Gradek
Ukiah,CA
Summary
Accomplished professional with 36 years in the financial industry, proven expertise in operational integration and partnership development. Known for high productivity and efficient completion of tasks. Excel in communication, problem-solving, and decision-making to effectively manage operations and drive organizational success.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Senior Vice President, Operations
Savings Bank of Mendocino County
Ukiah, CA
11.2024 - Current
- Developed and implemented operational strategies to ensure efficient and effective operations.
- Facilitated communication between various internal departments.
- Conducted regular performance reviews to identify potential areas of growth or development opportunities.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Created business process flows to identify opportunities for improvement.
VP, Banking Center Operations Administrator
Savings Bank of Mendocino County
Ukiah, CA
07.2018 - 11.2024
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Managed personnel records according to organizational policies and regulations.
- Documented company processes and procedures and disseminated to proper personnel.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Resolved escalated customer complaints in accordance with established guidelines.
- Support Managers with engaging staff in new routines of bank transfermation.
AVP, Branch Manager 2
Savings Bank of Mendocino County
Ukiah, CA
05.2015 - 07.2018
- Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
Skills
- Operational excellence
- Staff development
- Operations management
- Policies and procedures
- Process improvements
- Service Experience
Timeline
Senior Vice President, Operations
Savings Bank of Mendocino County
11.2024 - Current
VP, Banking Center Operations Administrator
Savings Bank of Mendocino County
07.2018 - 11.2024
AVP, Branch Manager 2
Savings Bank of Mendocino County
05.2015 - 07.2018