Donna Hackman

Fulfills online orders efficiently & accurately

Learn and apply product knowledge and customer service standards to deliver excellent customer service

Maintain a positive work environment

Assist with customer inquiries

• Provided an elevated customer experience to generate a loyal clientèle.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Documented all customer inquiries and comments thoroughly and quickly.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Shared best practices for sales and customer service with other team members to help improve efficiency.
• Mentored new customer service associates to contribute to our positive culture.
• Actively pursued personal learning and development opportunities.

• Responded to customer concerns with friendly and knowledgeable service.
• Greeted  daily visitors and customers upon arrival.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Prepared weekly employee work schedules for 30 - 35 team members. 
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Contributed to team success by exceeding team sales goals by 5%.
• Stocked and replenished merchandise according to store merchandising layouts.
• Engaged with customers in a sincere and friendly manner.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Strategically scheduled team members to maintain optimal staffing levels at all times.