Donna Hamilton
Broadalbin,NY
Summary
Dedicated professional Health with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
1
1
CNA
1
1
BLS
Work History
PCA Personal Care Assistant
Saratoga Hospital
Saratoga Springs, NY
11.2021 - Current
- Delivers direct patient care with maximum comfort and anticipates patient needs.
- Provides for patient safety through preventive measures
- Administers treatments such as enemas, warm soaks, ice packs, simple dressing changes, pre- op skin preparation and post-mortem care
- Responds to patient/family requests (tells patient/family what to expect, when and why; informs patient/family when problems arise)
- Demonstrates attitudes and/or behaviors in interacting with others that are courteous, polite, concerned, friendly and respectful
- In designated areas, rounds on patients every two hours
- Observes and communicates pertinent information and changes/abnormal results or complaints in patient's condition to RN
- Collects physical, social and emotional data on patient and participates in associated care planning for patients.
- Conferred with supervisor to discuss patient condition and medical care
- Remained alert to problems or health issues of clients and competently responded
CNA - Certified Nursing Assistant
The Wesley Community
Saratoga Springs, NY
08.2021 - 11.2021
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Obtained client medical history, medication information, symptoms and allergies
Business Development Representative
The Lia Group, Inc
, NY
01.2019 - 08.2021
- Proficient use of CRM software system
- (e-leads1)
- Answers all Nissan and third party internet leads in timely manner (within 15 minutes) with tailored e-mail, phone call and text
- Completes daily organizer of scheduled calls and e-mails
- Sets daily appointments
- Active chat engagement
- Meets and exceeds daily, weekly and monthly goals.
- Tracked sales calls in database for relationship management
Business Development Representative
The Nemer Group
Saratoga Springs, NY
01.2017 - 01.2019
- Proficient use of CRM software system
- (e-leads1) Answers all CJDR, Volkswagen and third party leads in timely manner (within 15 minutes) with tailored e-mail, phone call and text
- Completes daily organizer of scheduled calls and e-mail
- Completes all chat inquiries
- Sets daily appointments
- Meets and exceeds daily, weekly and monthly goals.
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies
- Pursued website inquiries in specific territories to increase potential customer base
Internet Manager
Treiber Nissan, LLC
Johnstown, NY
05.2015 - 01.2017
- Proficient use of Auto Mate CRM and Deal Activator software systems
- Responsible for social media pages
- Answers all Nissan and third party internet leads (cars.com, Edmunds, dealer.com, cargurus, in timely manner (within 15 minutes) with specifically tailored e- mail, phone call and text
- Completes daily organizer of scheduled calls and e-mails
- Sets daily appointments
- Active chat engagement
- Meets and exceeds daily, weekly and monthly goals.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
Owner and Operator
Bookstore
Johnstown, NY
07.2010 - 05.2015
- Performed statistical analyses to gather data for operational and forecast team needs
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
- Conducted target market research to discover customer needs and analyze competitor trends
- Managed day-to-day business operations
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
Apartment Manager (Counselor)
Fulton Co ARC
Johnstown, NY
05.2001 - 08.2010
- Responsible for up to 12 residents with mental diagnosis, including dual diagnosis
- TBI
- Provided Transportation to and from appointments, recreation, grocery shopping, laundry
- Responsible for correct administration and ordering of medications
- Twenty- four hour on-call support
- Detailed and extensive daily notes regarding performance of residents
- Performed monthly fire drill evacuation with documented results
- Certified for mental health diagnosis such as alcoholism, cutting, schizophrenia, depression
- Certified Nursing Assistant and CPR
Education
High school diploma - Data Entry/Business
Broadalbin Central School
Broadalbin, NY06.1985
Skills
- Community Re-Entry Planning
- Psychiatric Disorders
- Interpersonal Skill Development
- Activities of Daily Living (ADL) Assistance
- Eating Disorders
- Encouragement and Motivation
- HIPAA Requirements
- Behavioral Health
- Community Mental Health Programs
- Excellent Customer Service Skills
- Adaptability and Flexibility
Certification
BLS Certification American Heart Association September 2021 to September 2023 Certified Nursing Assistant (CNA) October 2021 to October 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PCA Personal Care Assistant
Saratoga Hospital
11.2021 - Current
CNA - Certified Nursing Assistant
The Wesley Community
08.2021 - 11.2021
Business Development Representative
The Lia Group, Inc
01.2019 - 08.2021
Business Development Representative
The Nemer Group
01.2017 - 01.2019
Internet Manager
Treiber Nissan, LLC
05.2015 - 01.2017
Owner and Operator
Bookstore
07.2010 - 05.2015
Apartment Manager (Counselor)
Fulton Co ARC
05.2001 - 08.2010
High school diploma - Data Entry/Business
Broadalbin Central School
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