Summary
Overview
Work History
Education
Skills
Languages
Timeline
EXPERIENCE
Generic

Donna Harriman

Grand Isle,Vermont

Summary

By succeeding in ensuring excellent and quality guest and customer services by adapting to varied career paths and changing environments. Achievement of professional goals and utilizing current skills.

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Overview

28
28
years of professional experience

Work History

Front Desk Associate

Marriott Hotels-Fairfield Inn-Williston, Vermont
08.2015 - 02.2025
  • Welcomed and processed guest arrivals, departures and walk-in guests and Market sales and transactions.
  • Cash drawer balance, Resolution of guest issues,inquiries and requests,processed,new reservations, Customer Service and Front Desk associate.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.

Night Auditor/Front Desk Associate

Sunset Beach Inn-Sanibel Island, Florida
06.2014 - 06.2015
  • Processed and welcomed guest check-ins and guest departures, processed computer nightly audit and room reports, resolved guest inquiries and issues by phone,in-house and walk-in guests and nightly cash drawer balance.

Patient Care Coordinator

BELTONE NE-South Burlington,Vermont
09.2007 - 04.2014
  • Front Desk, scheduled customer hearing tests and follow-up appointments,processed customer payments for hearing aids and accessories, Inventory and Supply orders, Customer Service,Resolution of customer issues and inquiries.

Medical Claims Examiner

CBA BLUE – South Burlington, Vermont
02.2000 - 01.2007
  • Processed and audited group health and dental claims,processed claim denials and appeals,resolved customer and provider issues and inquiries, Customer service.

Medical Claims Examiner

KAISER PERMANENTE - Williston, Vermont
01.1997 - 01.2000
  • Adjudicated group health and dental claims, processed and verified insurance referrals and authorizations, processed claims denials and appeals and resolved provider inquiries and issues and Customer service.

Education

Graduate of Morton West High School - Computer Courses

Morton College
Cicero, Illinois

Skills

  • Time management
  • Problem-solving skills
  • Windows, PC's, Data Entry, Printers,Microsoft Outlook, 10-key
  • Guest and Customer Service
  • Cash handling
  • Cash register operation
  • Reliability and punctuality
  • Patience and composure
  • Customer satisfaction
  • Cash management
  • Customer complaint resolution

Languages

English
Full Professional

Timeline

Front Desk Associate

Marriott Hotels-Fairfield Inn-Williston, Vermont
08.2015 - 02.2025

Night Auditor/Front Desk Associate

Sunset Beach Inn-Sanibel Island, Florida
06.2014 - 06.2015

Patient Care Coordinator

BELTONE NE-South Burlington,Vermont
09.2007 - 04.2014

Medical Claims Examiner

CBA BLUE – South Burlington, Vermont
02.2000 - 01.2007

Medical Claims Examiner

KAISER PERMANENTE - Williston, Vermont
01.1997 - 01.2000

Graduate of Morton West High School - Computer Courses

Morton College

EXPERIENCE

Over forty years of general office, computer and clerical experience, Hospitality and Claims processing software, Medical Terminology and Medical and Dental Claims processing courses, Microsoft Windows and Outlook, PC’s, Excel, Data Entry,, Customer and Guest Services, Front Desk, customer payment processing, accounting, cashiering and pharmacy tech experience.

Similar Profiles

  • Bailee Hodge-Green

    Bailee Hodge-GreenBailee Hodge-Green

    Guest Experience Specialist at Marriott, Fairfield inn suites by MarriottGuest Experience Specialist at Marriott, Fairfield inn suites by Marriott

  • Garrett Doran

    Garrett DoranGarrett Doran

    Lead Engineer at Leonardtown Inn/Fairfield Inn by MarriottLead Engineer at Leonardtown Inn/Fairfield Inn by Marriott

  • Tiba Horton

    Tiba HortonTiba Horton

    Front Desk Receptionist at Fairfield Suites By Marriott (Savoy Hotels, LLCFront Desk Receptionist at Fairfield Suites By Marriott (Savoy Hotels, LLC

  • Maryellen Edwards Schaefer

    Maryellen Edwards SchaeferMaryellen Edwards Schaefer

    Curriculum Area Supervisor, English at South Burlington School DistrictCurriculum Area Supervisor, English at South Burlington School District

  • Jacob Shepard

    Jacob ShepardJacob Shepard

    Traveling Registered Respiratory Therapist at Northwestern MedicalTraveling Registered Respiratory Therapist at Northwestern Medical

CREATE PROFILE