- Cooking
- Baking
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
Donna Harris
Youngsville
Summary
Dynamic Transactional Order Services Specialist at Schneider Electric with a proven track record in customer support and workflow management.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
Work History
Transactional Order Services Specialist
Schneider Electric
11.1998 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
Education
High School Diploma -
Wake Forest High School
Wake Forest, NCSkills
- Customer support
- Workflow management
- Strong work ethic
- Customer service
- Data entry
- Team collaboration
- Documentation and reporting
- Cost estimation
- Clerical support
- Bill preparation
- Teamwork
- Problem-solving abilities
- Self motivation
- Calm and professional under pressure
Interests
Timeline
Transactional Order Services Specialist
Schneider Electric
11.1998 - Current
High School Diploma -
Wake Forest High School