Jeffery Rice
Atlanta,GA
Summary
"Highly Motivated telecommunication specialist with 20+ years' experience implementing and installing voice and data systems for businesses ranging in sizes from 2 employees to over 2,000 employees. Possess exceptional customer-service skills and IT support skills. Provision experience with firewalls, routers, switches and wireless devices.
Overview
22
22
years of professional experience
Work History
Special Services/ Order Fulfillment
Home Depot
05.2023 - Current
- Establish rapport with both DIY and PRO customer clients.
- Pull special orders and deliveries from merchandise floor and ready products for transit.
- Assist in locating products and services for customer clients.
- Answer consumer questions regarding products and or services offered by Home Depot
- Maintain safe and neat work environment.
- Researched and addressed customer inquiries, questions and issues within 1 business days to promote optimal customer service.
- Navigated through 3 systems to build, track and monitor orders.
Implementations Engineer
Fusion Connect
10.2012 - 01.2024
- Ensure that voice and data configurations and provisioning are to specification for new customers that are migrating onto Fusion Cloud network.
- Via, FortiGate, ADTRAN, CISCO MERAKI, and Wireless Devices
- Provisioning client LAN, WAN
- Configurations include NAT, VPN, DHCP, (voice Port & dial-peer), MPLS, OSPF, redistributed, (special routes, if, necessary), ACL's, QOS, MGCP, PRI digital PBX connections; CAS, sub interfaces, upgrading IOS and configuring subscriber terminations, trunk groups, hunt groups, access-codes and digit manipulation on Fusion Cloud Proprietary configured devices
- Act in supportive role assisting with troubleshooting hardware issues, on 9K, 10k, EAR, BER, & ASR routers
- Including Cisco and FortiGate Firewalls
- Support Fusions field service techs & customer's phone/LAN vendors on the installation of soft switches, firewalls, PBXs, in-house wiring issue, LAN switches, routers and other network devices that will need connectivity throughout CBEYONDS network to access data and voice services.
- Inspected changes before client performed user acceptance testing.
- Reduced downtime and improved overall system performance by conducting regular maintenance checks and implementing necessary updates.
NOC / Voice Translations Engineer, TIER II
Windstream Communications
06.2002 - 10.2012
- Managed & maintain integrity of WINDSTREAMS Core Voice network, by keeping track of call volumes, isolating trouble issues within the network.
- Managed Windstream customers that use VOIP services
- Interacts with LEC's and long-haul carriers to resolve voice, data and circuit issues.
- Track trouble issues with use of current ticketing systems.
- Provided support to TIER I & II techs of ongoing trouble issues within the network.
- Proactively monitored network with use of Net cool
- When on-call responsible for dispatching out to remote agencies to install or troubleshoot devices on network
- Interact with 3rd party vendors to resolve circuit/network issues.
Education
Bachelor of Arts - Art History
Governor's School of The Arts
Clemson, South Carolina05.1999
Associate of Science - Industrial Electronics Technology
Tri County Technical College
Pendleton, South Carolina05.1998
High School Diploma -
Mcduffie Vocational High School Extension Campus
Anderson, South Carolina05.1994
Skills
- Equipment knowledge
- Customer Support
- Configuration Management
- Network configuration
- System Troubleshooting
Timeline
Special Services/ Order Fulfillment
Home Depot
05.2023 - Current
Implementations Engineer
Fusion Connect
10.2012 - 01.2024
NOC / Voice Translations Engineer, TIER II
Windstream Communications
06.2002 - 10.2012
Bachelor of Arts - Art History
Governor's School of The Arts
Associate of Science - Industrial Electronics Technology
Tri County Technical College
High School Diploma -
Mcduffie Vocational High School Extension Campus