Matthew Callejas
surprise,ARIZONA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Tool Rental Associate, Cashier, Order Fulfillment
Home Depot
Surprise, Arizona
07.2022 - 06.2024
- Assisted customers with selecting tools and equipment based on their individual needs.
- Provided excellent customer service by answering questions promptly and courteously.
- Responded promptly to customer inquiries regarding product availability, pricing and returns policies.
- Followed up with customers after rental period had ended to ensure satisfaction with product usage.
- Ensured that all equipment was clean, maintained, tested and in safe working condition before renting it out.
- Maintained accurate records of all rentals, returns and payments received.
- Assisted in loading and unloading merchandise onto delivery vehicles safely and securely.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Collected payment by processing credit card transactions.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Answered customer questions to maintain high satisfaction levels.
Team Member
Chick Fill A
Surprise, AZ
09.2020 - 10.2021
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
- Resolved customer issues promptly in a professional manner.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Collaborated with team members to achieve daily goals.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZ05-2022
Some College (No Degree) - Criminology
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- Safety Procedures
- Product Demonstration
- Equipment knowledge
- Multitasking
- Active Listening
- Customer Service
- Product Knowledge
- Problem-solving aptitude
- Time management abilities
- Team Collaboration
- Cash and credit card transactions
- Merchandise display maintenance
Languages
Spanish
Professional
References
References available upon request.
Timeline
Tool Rental Associate, Cashier, Order Fulfillment
Home Depot
07.2022 - 06.2024
Team Member
Chick Fill A
09.2020 - 10.2021
High School Diploma -
Willow Canyon High School
Some College (No Degree) - Criminology
Maricopa Community Colleges - Estrella Mountain Community College