DONNA HARTL
GRANVILLE
Summary
Dynamic professional with extensive experience in human resources, payroll and call center operations, demonstrating a strong ability to manage complex data entry while maintaining meticulous records. Proficient in facilitating effective communication and problem-solving to ensure timely payroll submissions and exceptional human resources delivery. Committed to enhancing operational efficiency and driving team success through strategic onboarding and HR administration. Expertise in supporting the employee lifecycle, from new hires to offboarding, while ensuring compliance with company policies and contributing to continuous improvement of HR processes.
Overview
10
10
years of professional experience
Work History
HVAC Coordinator & Certified Payroll Processor
Frazier Eng. Inc.
11.2024 - Current
- PRIMARY RESPONSIBILITY IS PROCESSING CERTIFIED PAYROLL FOR MACDILL AIR FORCE BASE PROJECTS INCLUDING ENTERING EMPLOYEE INFORMATION (BENEFITS, DEDUCTIONS, SALARY, TAXES)
- MAINTAIN VARIOUS JOB TIMESHEETS AND PAYROLL RECORDS AND SPREADSHEETS.
- SUBMIT ALL DOCUMENTATION ON A WEEKELY BASIS AND MEET DEADLINES.
CSA/Scheduler
Mowbray & Son, Inc.
02.2021 - 08.2024
- MAINTAIN CUSTOMER SERVICE CALLS AND DISPATCHING.
- MAINTAIN PREVENTATIVE MAINTENANCE, START UP’S, AND WARRANTY CALLS.
- SUPERVISE FIELD WORK ORDERS AND COORDINATE SCHEDULES.
- INVOICE COMPLETED WORK ORDERS.
- MONTHY BALANCING TAX SPREADSHEETS.
Customer Service Agent
Johnson Controls, Inc.
08.2017 - 04.2020
- SCHEDULED AND DISPATCHED SERVICE CALLS FOR THE OPERATIONS TEAM FOR WESTERN NORTH DAKOTA.
- MAINTAINED MONTHLY SERVICE CONTRACTS.
- HIGH LEVEL OF SPREADSHEET AND DATA KEEPING FOR CUSTOMERS.
- MANAGE PURCHASE ORDER REQUESTS, PROCESS SUBCONTRACTS AND LINE UP PROPER DOCUMENTATION FOR DEADLINES.
- COORDINATE COMMUNICATIONS WITH ALL OUTSIDE VENDORS AND SUBCONTRACTORS.
- LEARNED AND PROCESSED HIGH VOLUME OF SAP SOFTWARE DATA ENTRY FOR THE CORPORATION HESS.
Payroll and Benefits Coordinator/Customer Service
IRET Properties
01.2016 - 08.2017
- PRIMARY RESPONSIBILITY PAYROLL PROCESSING.
- RESPONSIBLE FOR THE PAYROLL PROCESS INCLUDING ENTERING EMPLOYEE INFORMATION (BENEFITS, DEDUCTIONS, SALARY, TAXES, ETC.), PROCESSING AND ISSUING PAYROLL AND UPDATING EMPLOYEE PAYROLL RECORDS AS NEEDED.
- HANDLE ALL WORKER’S COMPS CLAIMS FOR SEVEN STATES.
- BACKUP BENEFITS COORDINATOR AND RECONCILE MONTHLY MEDICAL BENEFITS SPREADSHEETS.
Education
General Ed - Communications
Cabrillo College
Aptos, CAGeneral Ed - undefined
Hartnell College
Salinas, CAGeneral Ed - English
Gavilan College
Gilroy, CAHigh School Diploma - undefined
South Fork High School
Miranda, CA06-1988
Skills
- DBA payroll management
- Client support
- Data management
- Lending operations
- Strong verbal communication
- Document organization
- Data spreadsheet analysis
- Human resources management
- Employee benefits coordination
City of Minot, ND Eagle Award for exceptional customer service
Minot, ND Area Chamber EDC Eagle Award - recognition for those who help bring community together through hard work.
Timeline
HVAC Coordinator & Certified Payroll Processor
Frazier Eng. Inc.
11.2024 - Current
CSA/Scheduler
Mowbray & Son, Inc.
02.2021 - 08.2024
Customer Service Agent
Johnson Controls, Inc.
08.2017 - 04.2020
Payroll and Benefits Coordinator/Customer Service
IRET Properties
01.2016 - 08.2017
General Ed - undefined
Hartnell College
High School Diploma - undefined
South Fork High School
General Ed - Communications
Cabrillo College
General Ed - English
Gavilan College