Donna Drew
Connersville,IN
Summary
Detail-oriented and adaptable professional with extensive experience in personal care and office administration. Proven ability to manage documentation, coordinate communications, and support clients’ daily living activities. Ready to leverage organizational skills to improve client outcomes and team efficiency.
Overview
49
49
years of professional experience
Work History
Homemaker
wife/Mother
Connersville, Indiana
11.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Private Home Health Care Provider
Meg Walton
Richmond, IN
01.2020 - 11.2023
- Provided personal care to clients, assisting with daily living activities.
- Developed individualized care plans based on client needs and preferences.
- Administered medications and monitored client health conditions regularly.
- Ensured a safe and clean living environment for clients at home.
- Documented care provided and reported changes in client conditions promptly.
- Coordinated communication between clients, families, and healthcare professionals.
- Followed infection control guidelines while performing job duties.
- Assisted clients with daily living activities such as bathing, dressing, grooming and meal preparation.
- Maintained accurate records of patient care services performed including documentation of treatments administered and changes in client's condition and status.
Office Assistant
Advantage Home Health Care Inc
Richmond, Indiana
09.2017 - 11.2019
- Managed patient files and organized documentation for efficient access.
- Scheduled appointments and coordinated communication between staff and clients.
- Assisted with billing processes and verified insurance information for accuracy.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Answered phone calls and directed them to appropriate personnel.
- Supported the planning and execution of corporate events and meetings.
- Organized and scheduled meetings and appointments for management.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Managed inventory of office supplies and placed orders when needed.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Trained staff members to perform work activities and use computer applications.
- Troubleshot office equipment, computer hardware and software issues.
Home Health Aide
Reid Hospital Home Care
Richmond, IN
12.1992 - 01.2019
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient health by recording vital signs and reporting changes.
- Provided companionship and emotional support to enhance patient well-being.
- Maintained cleanliness and organization in patient living areas.
- Collaborated with healthcare team to develop individualized care plans.
- Educated patients and families on health management and safety practices.
- Documented patient progress and communicated effectively with family members.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Assisted in ambulation and exercise routines for clients.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Documented care provided and submitted notes to supervisor.
- Engaged patients in recreational activities such as reading books or playing games.
- Recognized emergency situations and implemented appropriate procedures.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Planned, prepared or served meals to patients according to prescribed diets.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Cashier/Cook/Sever
Richard's Nook
Richmond, Indiana
09.1976 - 03.1986
- Processed customer transactions efficiently at Richard's Nook.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and digital payments accurately.
- Collaborated with team members during busy shifts for smooth operations.
- Managed inventory levels by restocking shelves as needed.
- Provided excellent customer service to enhance shopping experience.
- Resolved customer complaints professionally and promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Operated kitchen equipment, including ovens, grills, and fryers, safely and effectively.
- Supported head chef in menu planning and special event preparation tasks.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Set up and performed initial prep work for soups, sauces, and salads.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Marketing Management? Data Entry
University of Pheonix
Phoenix, AZ07-2023
Associate of Applied Science -
Ivy Tech Community College of Indiana
Indianapolis, IN05-1998
GED -
Ivy Tech Community College of Indiana
Indianapolis, IN05-1996
Skills
- Individualized care plans
- Medication administration
- Vital signs monitoring
- Client safety protocols
- Health documentation
- Case management
Timeline
Homemaker
wife/Mother
11.2023 - Current
Private Home Health Care Provider
Meg Walton
01.2020 - 11.2023
Office Assistant
Advantage Home Health Care Inc
09.2017 - 11.2019
Home Health Aide
Reid Hospital Home Care
12.1992 - 01.2019
Cashier/Cook/Sever
Richard's Nook
09.1976 - 03.1986
Bachelor of Science - Marketing Management? Data Entry
University of Pheonix
Associate of Applied Science -
Ivy Tech Community College of Indiana
GED -
Ivy Tech Community College of Indiana