Summary
Overview
Work History
Education
Skills
Timeline
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Yahara Hausman

Las Vegas,Nevada

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

CSR

24-7 Intouch
Las Vegas, NV
06.2021 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Shift Leader

Capriottis
Las Vegas, NV
10.2020 - 03.2021
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Cashier

Sticky Iggys Food Truck
Las Vegas, Nevada
03.2019 - 08.2019
  • Assisted customers answering questions and fulfilling their request Counted cash in register drawer at start and end of shifts Operated cash register for cash and credit card transactions.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Capriottis Sandwich Shop - Shift Supervisor

Capriottis Sandwich Shop
10.2017 - 08.2018
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Odyssey Charter High School
Las Vegas, NV

Skills

  • Inbound and Outbound Calling
  • Customer consulting
  • Efficient and Detail-Oriented
  • Complaint resolution

Timeline

CSR

24-7 Intouch
06.2021 - 08.2021

Shift Leader

Capriottis
10.2020 - 03.2021

Cashier

Sticky Iggys Food Truck
03.2019 - 08.2019

Capriottis Sandwich Shop - Shift Supervisor

Capriottis Sandwich Shop
10.2017 - 08.2018

High School Diploma -

Odyssey Charter High School

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Yahara Hausman