Donna Hegg

I

• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Responded to inquiries from callers seeking information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Handled cash transactions and maintained sales and payments records accurately.
• Resolved customer problems and complaints.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted with onboarding new clients and securing paperwork completion.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
• Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
• Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Input financial data and produced reports using [Software].

• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Provided clerical support to company employees by copying, faxing, and filing documents.