Donna Henneberger
Tonawanda,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Kmart
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Managed cash register operations, ensuring accurate transactions and maintaining balanced drawers.
- Collaborated with team members to enhance store organization and product displays for improved customer experience.
- Processed merchandise returns and exchanges efficiently, maintaining high levels of customer satisfaction.
- Resolved escalated customer complaints effectively, contributing to a positive shopping atmosphere.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
House Cleaner
Self Employed Services
Buffalo, NY
01.2017 - Current
- Developed customized cleaning plans based on client needs, enhancing satisfaction and retention.
- Managed time efficiently to complete multiple assignments within tight schedules without compromising quality.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Senior Clerk/Typist
Erie County Department of Social Services
Buffalo, NY
02.2001 - 02.2015
- Processed and maintained confidential client records with high accuracy.
- Managed scheduling for appointments, ensuring timely service delivery.
- Supported departmental goals by consistently meeting or exceeding performance expectations and deadlines.
- Managed multiple projects simultaneously, prioritizing tasks effectively to ensure timely completion of all assignments.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
Money Counter
Toys R Us
Amherst, NY
10.1995 - 12.1999
- Collaborated with management to identify discrepancies in cash flow.
- Implemented time-saving techniques for counting and sorting currency.
- Monitored compliance with company policies regarding cash handling practices.
- Improved efficiency in the cash-handling process through regular reconciliation and reporting.
- Handled cash with high accuracy and took care to check bills for fraud.
Coffee Shop Worker
Hilltop Coffee Shop
Corpus Christi, TX
05.1990 - 12.1990
- Prepared and served high-quality coffee beverages with attention to detail.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Operated cash register efficiently, processing transactions accurately and quickly.
Cashier
Toys R Us
Amherst, NY
11.1989 - 01.1990
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Convenient Food Market
Tonawanda, NY
05.1984 - 08.1986
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Super Duper
Tonawanda, NY
08.1982 - 09.1983
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and selections.
- Ensured cleanliness and organization of checkout area.
Education
Cosmetology - Cosmetology
Marjon School of Beauty
Tonawanda, NY08.1993
High School Diploma -
Kenmore East Senior High School
Tonawanda, NY06.1985
Skills
Customer service
Active listening
Critical thinking
Data entry
Relationship building
Call center experience
Scheduling
Timeline
House Cleaner
Self Employed Services
01.2017 - Current
Senior Clerk/Typist
Erie County Department of Social Services
02.2001 - 02.2015
Money Counter
Toys R Us
10.1995 - 12.1999
Coffee Shop Worker
Hilltop Coffee Shop
05.1990 - 12.1990
Cashier
Toys R Us
11.1989 - 01.1990
Cashier
Convenient Food Market
05.1984 - 08.1986
Cashier
Super Duper
08.1982 - 09.1983
Customer Service Representative
Kmart
Cosmetology - Cosmetology
Marjon School of Beauty
High School Diploma -
Kenmore East Senior High School