Donna Hensleyy
Bellingham,WA
Summary
Reliable Housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Dependable with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
7
7
years of professional experience
Work History
Housekeeper
The Chrysalis Inn & Spa Bellingham
08.2017 - 12.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Laundry Attendant
The Chrysalis Inn & Spa Bellingham
08.2017 - 12.2023
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
Cashier
Kohls Department Store
06.2017 - 08.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Some College (No Degree) -
Bellingham Technical College
BellinghamHigh School Diploma -
Squalicum High School
Bellingham, WA06.2016
Skills
- Customer Service
- Cleaning Techniques
- Supply Inventory Management
- Infection Control
- Laundry Management
- Restroom Detailing
- Cleaning and Organizing Abilities
- Health and Safety Compliance
- Teamwork
Timeline
Housekeeper
The Chrysalis Inn & Spa Bellingham
08.2017 - 12.2023
Laundry Attendant
The Chrysalis Inn & Spa Bellingham
08.2017 - 12.2023
Cashier
Kohls Department Store
06.2017 - 08.2017
Some College (No Degree) -
Bellingham Technical College
High School Diploma -
Squalicum High School
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