Donna Herrera
Brooklyn,NY
Summary
Dedicated professional with strong customer service skills and a proven track record in managing security protocols. Committed to enhancing operational efficiency and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Badging Officer (On-Call)
Allied Universal Security Services
New York, New York
08.2025 - Current
- Issued and managed identification badges for employees, contractors, and visitors across multiple properties.
- Collaborated with security, IT, and building management teams to enhance process efficiency and client service.
- Troubleshot and resolved access-related issues, ensuring timely support and operational continuity.
Security Officer
Allied Universal Security Services
New York, New York
09.2021 - Current
- Served as primary contact for employees, tenants, and visitors in high-traffic corporate environment, ensuring safety and security.
- Managed front-desk operations, including visitor check-ins, identity verification, and badge issuance.
- Trained new security personnel on protocols and procedures, contributing to overall team readiness.
- Addressed visitor inquiries and concerns, delivering excellent customer service to enhance visitor experience.
Lead Loading Dock Clerk
Canon Business Process Services
New York, New York
04.2021 - 09.2021
- Guided vendors and contractors on direction protocols and access inquiries, enhancing operational efficiency.
- Oversaw loading dock operations, ensuring safe workflow and compliance with safety regulations.
Education
Associate in Business Administration -
Borough of Manhattan Community College
New York (City), NY06-2026
Jacqueline Kennedy Onassis High School
New York, NY06-2020
Skills
- Customer service
- Verbal and written communication
- Conflict resolution
- Reliability
Timeline
Badging Officer (On-Call)
Allied Universal Security Services
08.2025 - Current
Security Officer
Allied Universal Security Services
09.2021 - Current
Lead Loading Dock Clerk
Canon Business Process Services
04.2021 - 09.2021
Associate in Business Administration -
Borough of Manhattan Community College
Jacqueline Kennedy Onassis High School