Donna Hess
Santa Ana,CA
Summary
A savvy, astute, and result-focused Property Management Specialist with a record of success in the On-site/Off-site administration of multiple affordable housing properties. Demonstrates expertise in expanding nonprofit and affordable housing by evaluating different projects, using sound judgment and problem-solving techniques, and knowledge of fair market and affordable housing financing and program regulations and procedures. Innovative and independent with a knack for collaborative communication to synchronize tasks effectively, ensuring optimum productivity and outcomes. A seasoned professional recognized for the exceptional ability for out-of-the-box thought processes, seeking to sustain quality work and optimize profitability while managing Affordable Housing for Tax Credit and HUD Properties.
Overview
26
26
years of professional experience
Work History
Property Manager
Thomas Safran And Associates
02.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Regional Manager
The John Stewart Company
09.2014 - 02.2024
- Evaluated applications for affordable housing to maintain property occupancy by effectively retaining residents through effective marketing
- Reviewed Management and Occupancy Reviews (MOR), Investor Site Reviews, and Low-Income Housing Tax Credit (TCAC) and (LIHTC) reviews and audits
- Ensured the physical, financial, and program integrity of the property
- Managing resident re-certifications, property maintenance operations
- Oversee resident selection criteria procedures to ensure adherence to all Fair Housing Rules
- Increased revenue by implementing controls on expenses, improving revenue collection, and reducing delinquency
On-Site Property Manager
Mercy Housing
05.2013 - 09.2014
- Ensured timely property and asset management of multiple low-income family buildings in the designated territory
- Advocated for families below the poverty lines and contacted different service providers to manage resources as per patrons' needs
- Worked closely with the U.S
- Department of Housing and Urban Development [HUD] to establish achievable and measurable goals with tangible outcomes for supporting low-income households in the affordable housing search and placements
Case Manager-Veterans/Special Needs and Homeless Population
Volunteers Of America
10.2010 - 05.2013
- Performed screening and authentication of information to initiate intake of Veterans and people with Special Needs in the ongoing programs
- Developed good relations with the community resources and services providers to assure harmonious, safe, and healthy living conditions in an appropriate community or group setting as per the patrons' housing needs
- Timely maintained accurate records HMIS system, created age-appropriate activities, and supervised the activities of assistive staff for smooth execution of daily operations
Affordable Housing Advocate / Property & Asset Manager
Los Angeles Family Housing
05.2006 - 02.2008
- Oversaw smooth running of Welcoming Families Home Again Program and conducted onsite management of 19 low-income family buildings
Property & Asset Manager
Jo Messer Realty
01.1999 - 02.2006
- Managed 68 Family and Senior Living properties Market Rate
Education
Courses - Tax Credit & Asset Management
National Equity Fund Inc
Los Angeles, CABachelor Of Science - Business Administration
University of Santo Tomas
01.1982
High School Diploma -
Immaculate Conception High School
01.1979
Skills
- Strategic Planning and Implementing
- Project Management
- Process Improvement
- Consultation
- Sourcing & Surveying
- Cost Maintenance
- Risk Assessment
- Team Training and Development
- Collaboration
- Valuation
- Lease Administration
- Land Acquisition
- Written and Verbal Communication
- Contract Negotiation
- Critical Thinking & Analysis
- Problem-Solving
- Relationship Building
- Database Maintenance
- Reporting
- Scope Setting
- Time Management
- Microsoft Office
- Boston Post
- Yardi
- ADP System
- Lexus Nexis
- HMIS
- Keynote
- Safari
- QuickBooks
- Adobe Acrobat X Pro
- Typing Speed: 45 WPM
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Tenant relations
- Staff Management
- Software Utilization
Awardsandaccolades
- Certification of Recognition 41st Assembly District Woman of the year, 18
- AHMA Resident Manager of the year for the state of California, 17
- The John Stewart Company Employee of the year, 17
Professionalattributes
- Showcased spectacular skills in planning and coordinating to improve and stabilize operations for effective properties management
- Experience in identifying growth and development opportunities, effective resource utilization, and driving marketing campaigns to increase sales and renting of properties
- Skilled in offering quality services that ultimately led to maximizing client retention, financial performance, and employee satisfaction while expertly aligning with industry trends and regulations
- Specialized in Lease-ups of new properties
Occupationaltraining
- LIHTC/TCAC, 23
- Fair Housing, 23
- TCAC Unique Program Rules, 23
- Site Compliance Specialist, 23
- TCAC Income & Assets, 23
- Supervisor Anti-Harassment, 23
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Thomas Safran And Associates
02.2024 - Current
Regional Manager
The John Stewart Company
09.2014 - 02.2024
On-Site Property Manager
Mercy Housing
05.2013 - 09.2014
Case Manager-Veterans/Special Needs and Homeless Population
Volunteers Of America
10.2010 - 05.2013
Affordable Housing Advocate / Property & Asset Manager
Los Angeles Family Housing
05.2006 - 02.2008
Property & Asset Manager
Jo Messer Realty
01.1999 - 02.2006
Bachelor Of Science - Business Administration
University of Santo Tomas
High School Diploma -
Immaculate Conception High School
Courses - Tax Credit & Asset Management
National Equity Fund Inc
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