Donna Holmgren
Denver,CO
Summary
Enthusiastic, goal orientated, and driven professional with over 15 years of internal and external customer service, committed to developing customer rapport, problem solving and resolution. Seeking position as Supervisor for Fiddler’s Green Interior.
Overview
10
10
years of professional experience
Work History
Security Event Staff Member
Argus Event Staffing
05.2022 - Current
- Monitored and maintained door access
- Security screening
- Crowd Control
- Performing CPR or first aid in a medical emergency
- Managing and reporting incidents if they arise
- Ensuring compliance with Government regulations
- Directing people on what to do and where to go in an emergency
- Verbal De-escalation when needed in high-intensity situations
Delivery Experience Specialist
Tesla
05.2017 - 03.2021
- Prepared vehicles and host delivery appointments
- Organized delivery fleet to match needs of delivery schedule
- Managed and tracked vehicles to/from service for pre-delivery inspections and repairs as needed
- Received and inspected customer vehicles off transport trucks
- Developed and implemented delivery identification and parking process
- Prepared and reviewed complex auto loan and lease contracts
- Honored as expert on delivery, registration, financing and insurance requirements
- Contributed ideas improving delivery experience, as well as back end processes and procedures
- Recognized to assist regional product trainer to create employee training materials for Model 3 deliveries.
Lead BMW Genius, Service Advisor
BMW of Denver
04.2014 - 05.2017
- Established robust customer profiles, educating and inviting guests to vehicle purchasing experience
- Conducted test drives with customers, demonstrating features and options
- Performed one to three-hour second vehicle delivery to customize guest's preferences and insure comfort and satisfaction of vehicle
- Maintained extraordinary product knowledge and industry trends through online and in person training events.
Education
Associate of Science - Allied Health Sciences
Grand Valley State University
Allendale, MichiganSkills
- Driven to exceed customer and company expectations
- Awarded Gold Tier Profiles in Achievement Award at BMW
- Excellent listening and communications skills
- Ability to work cross-functionally, teamwork focused
- TEAM Certified
- CPR Certified
- Microsoft Office Proficient
- Active Shooter Training
- Verbal De-escalation
- TEAM Certified
Timeline
Security Event Staff Member
Argus Event Staffing
05.2022 - Current
Delivery Experience Specialist
Tesla
05.2017 - 03.2021
Lead BMW Genius, Service Advisor
BMW of Denver
04.2014 - 05.2017
Associate of Science - Allied Health Sciences
Grand Valley State University
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