Donna Hunt
Jonesboro,GA
Summary
Dedicated and detail-oriented customer service professional with over 10 years of experience in providing exceptional support to clients, handling customer inquires, and enhancing client satisfaction. Diligent multitasker with excellent organizational abilities aiming to deliver a high level of service in every interaction. Skilled in efficiently resolving issues with strong verbal and written communication while maintaining positive relationships. Valued for willingness to adapt readily to changing demands, and aligning individual efforts with company goals.
Overview
9
9
years of professional experience
Work History
Airport Security Professional
Allied Universal
01.2024 - Current
- Assess personnel and vehicle credentials to ensure authorized entry into secured airport areas
- Remain vigilant in identifying and responding quickly to security threats or opportunities
- Provide exceptional customer service while interacting with passengers, employees, and co-workers
- Conduct perimeter patrols and perform gate inspections to ensure safety and security compliance
Wheelchair Agent
Unifi Aviation
06.2022 - Current
- Provide outstanding customer service upon arrival, during check-in processes, and departures for passengers needing special accommodations such as wheelchair assistance
- Assist passengers with reservations, baggage service, boarding, and issue resolution
- Guide passengers through Customs, Immigration, and Quarantine procedure to ensure seamless travel
Senior Payroll Specialist
Paychex
05.2016 - 01.2023
- Process payroll for over 300 companies across all 7 pay frequencies
- Ensure client compliance with the Federal, State, and Local tax regulations across the U.S
- Maintain employee records, including garnishments and time keeping
- Managed quarter-end and year-end tax reporting for client accounts
- Built and maintained productive, positive relationships with clients, providing ongoing payroll support
Education
Diploma - General Studies
Avondale High School
05-2007
Skills
- Active listening
- Verbal and written communication
- Critical thinking and Decision-making
- Call center experience
- Complaint and Conflict resolution
- Multitasking and organization
- Service upselling
- Quality assurance controls
- Coaching and mentoring
- Team leadership
Timeline
Airport Security Professional
Allied Universal
01.2024 - Current
Wheelchair Agent
Unifi Aviation
06.2022 - Current
Senior Payroll Specialist
Paychex
05.2016 - 01.2023
Diploma - General Studies
Avondale High School
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