Donna Jack
Lead Americas (US) Immigration Specialist
Freeport, PA,PA
Summary
Professional and experienced US immigration leader and J-1 Visa Responsible Officer and program administrator. Proven ability to autonomously manage high case volume in a fast paced environment; able to effectively find solutions for complex immigration issues. Learns and institutes new processes and procedures easily for rapid implementation. Consistently exceeds business expectations. Excellent written and verbal communication skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Lead Americas (US) Immigration Specialist
GENERAL ELECTRIC COMPANY
Remote, PA
03.2021 - Current
- US immigration subject matter expert, case manager and single point of contact overseeing US immigrationprocesses for more than 5,000 US based foreign national employees across all GE businesses;
- Facilitates regular weekly Immigration Office Hours for GE business units, one-on-one trainings, and Town Hall meetings to discuss US immigration regulations and processes;
- Responsible for writing, communicating, and implementing new US immigration policies and procedures;
- Absorbed responsibilities of two (2) full-time immigration specialists by reducing administrative processes using lean ideology and process improvement while maintaining quality of client experience;
- Reduced premium processing expenses by more than $75k by implementing internal policy and filing strategies; reduced vendor fees by $30k by analyzing service level requirements for H-1B Cap registration process;
- Provides regular immigration consultations to GE business partners and employees; including guidance on Request for Evidence responses; effectively communicates difficult and complex immigration policies and strategies;
- Responsible for reviewing US work authorization documents and confirming work compliance date for US onboarding authorization;
- Serves as US Dept. of State Responsible Officer (RO) for GE’s three J-1 visa programs including yearend audits;
- Directs and oversees work performed by junior team members to ensure that work assigned is completed in a correct and timely manner.
- Consults with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
Global Mobility Service Specialist-Immigration
GENERAL ELECTRIC COMPANY
Remote, PA
12.2014 - 02.2021
- Promoted to Global Mobility Service Specialist within a newly developed Immigration Center of Excellence;
- Independently managed day to day service delivery and global mobility immigration services, processes, administration, escalations and questions from all GE businesses units;
- Implemented and communicated current and new immigration policies and procedures; educates and trains business partners on US
- Immigration requirements and processes;
- Responsible for all US and Canada short term business travel assessments and coordination with immigration vendor;
- Served as US Dept of State J-1 Alternate Responsible Officer (ARO) for GE’s three J-1 visa programs.
Logistics Coordinator - Immigration
GENERAL ELECTRIC COMPANY
Pittsburgh, PA
09.2012 - 11.2014
- After 9 months of employment; company permitted a promotion before the customary 12-months employment period;
- Performed US immigration assessments and initiations for entire department’s global visa needs; worked closely with immigration vendor to meet customer’s service deadlines.
Executive Administrative Assistant
GENERAL ELECTRIC COMPANY
Pittsburgh, PA
12.2011 - 08.2012
- Employee and quickly hired after 2 months into a full-time position by demonstrating proficiency in administrative and logistical proficiencies;
- Preformed administrative needs to a very busy department including those of executive, senior manager and service engineers with efficiency and professional demeanor
- Set priorities and adjusted as necessary to meet challenging departmental deadlines.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
Education
Certificate - Secretarial Sciences
01.1989 - 09.2022
Skills
US immigration and global mobility subject matter expertundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Americas (US) Immigration Specialist - GENERAL ELECTRIC COMPANY
03.2021 - Current
Global Mobility Service Specialist-Immigration - GENERAL ELECTRIC COMPANY
12.2014 - 02.2021
Logistics Coordinator - Immigration - GENERAL ELECTRIC COMPANY
09.2012 - 11.2014
Executive Administrative Assistant - GENERAL ELECTRIC COMPANY
12.2011 - 08.2012
The Bradford School - Honors Graduate - Certificate, Secretarial Sciences
01.1989 - 09.2022
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