DONNA JACKSON
Denver
Summary
I am a Detailed orientated and compassionate healthcare support professional with extensive experience in emergency room operations, with patient scheduling, insurance verifications, and medical billing. I have a strong background in customer service including financial operations, I have experience in a high volume environment and providing clear communications to patients, providers and administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Font Desk Night Audit
Hyatt Place
Aurora, CO
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
HCA
Denver, CO
08.2024 - 02.2025
- Check patients in/out of emergency rooms, collected demographic information and collected copays and consent forms, provided medicare specific information to patients 65+ and with a disability.
- SAINT JOE’S PRESBYTERIAN HOSPITAL
Front desk associate and guest services.
HYATT PLACE
Aurora, CO
12.2023 - 08.2024
- Managed check in/out, worked in bar/kitchen including lobby presentations, restocked supplies, and insured smooth hotel operations.
Scheduler
UCHEALTH
Aurora, CO
10.2021 - 06.2023
- Scheduling for ENT, Infectious disease, allergy and immunology, including scheduling and modified patient appointments across multiple departments, verified insurance coverage, and referral requirements, sent prescriptions/refill request, faxed imaging escalated red flag cases.
Billing Specialist
APEX PARAMEDICS
Denver, CO
11.2020 - 04.2022
- Manage inbound/outbound calls for billing, insurance verification, sending statements and receipts, arrange payment plans, updating claims and resolved returned mail, and VIA data platform.
Customer Service Representative
U.S. BANK
Englewood, CO
03.2019 - 04.2022
- Supported merchants with credit card terminals issues and transactions, processed funding, push sales, and settled batches.
Education
High School Diploma -
Montebello High School
Denver, CO06.1993
Certificate -
Ultimate Medical Academy
Clearwater, FL04-2026
Skills
- HIPAA Compliance
- EPIC, AVAILITY, OPERA, CONVERGE WINDOWS 10, OUTLOOK, CO MEDICAIDE, 10-KEY, TRIAGE SUPPORT, INSURANCE VERIFICATIONS SYSTEM’S
- MEDICAL BILLING
- CUSTOMER SERVICE
Certification
Once I finish school in April I will have my certificate in Medical Billing And Coding.
LANGUAGES
ENGLISH
Timeline
Font Desk Night Audit
Hyatt Place
08.2025 - Current
HCA
08.2024 - 02.2025
Front desk associate and guest services.
HYATT PLACE
12.2023 - 08.2024
Scheduler
UCHEALTH
10.2021 - 06.2023
Billing Specialist
APEX PARAMEDICS
11.2020 - 04.2022
Customer Service Representative
U.S. BANK
03.2019 - 04.2022
High School Diploma -
Montebello High School
Certificate -
Ultimate Medical Academy