Donna Jacobs
Burleson,TX
Summary
Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail in Food Sales industry.
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Personable and dedicated Customer Service Representative with extensive experience in Food Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
Work History
Office Manager
International Exterminator Corp
Burleson , Texas
07.2019 - 12.2023
- Monitored and enforced compliance with pest control laws established by Texas Department of Agriculture
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed and implemented office policies and procedures.
- Administered payroll and maintained proper documentation of employee personnel.
Home Childcare Provider
Self-employeed
Keller, TX
01.2006 - 12.2011
- Registered Childcare Business with the State of Texas.
- Provided age related learning activities and materials weekly.
- Created nutritional need daily for each child.
- Organized a daily activity list on each child for the parents.
Outside Sales Representative
Food Sales Systems
Irving, TX
02.2003 - 09.2006
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Gathered data on competitors' products, prices, and sales techniques.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Conducted presentations and product demonstrations to potential clients.
- Developed and maintained relationships with clients to ensure repeat business.
- Managed forty manufacturers for all of North Texas and East Texas.
- Resolved customer complaints promptly and professionally.
- Attended industry trade shows to promote company products and services.
- Generated sales by prospecting, negotiating contracts and closing.
- Organized sale calls with customers and vendors.
- Identified customer needs by asking questions and advising on best solutions for school bids.
- Maintained knowledge of current product offerings and pricing structures.
Customer Service Executive/Outside Sales Representative
Lakeland Marketing Food Broker
Addison, TX
05.1999 - 09.2003
- Provided prompt and courteous service to customers via phone, email, and chat.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Collaborated with sales team members at Ben E Keith Foods to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development by attending sales meetings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Attended industry trade shows to promote company products and services.
Customer Service Representative
Executive Food Sales Broker
Dallas, TX
02.1996 - 06.1999
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products for Lamb Weston Foods.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided accurate information about products and services to customers.
Customer Service Representative
Rodriguez Festive Foods
Fort Worth, TX
03.1992 - 06.1996
- Answered customer inquiries and provided accurate information regarding products and services for all National accounts.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Led on- and off-site customer support teams across multiple time zones.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Burleson High School
Burleson, TX05-1991
Skills
- Office administration
- Policy development
- Payroll administration
- Customer service
- Invoice tracking
- Staff supervision
- Sales reporting
- Goal oriented
- Appointment setting
- Product knowledge
- Problem solving
- Excellent presentation skills
- Friendly and cheerful
- Client relationship development
- Approachable
Timeline
Office Manager
International Exterminator Corp
07.2019 - 12.2023
Home Childcare Provider
Self-employeed
01.2006 - 12.2011
Outside Sales Representative
Food Sales Systems
02.2003 - 09.2006
Customer Service Executive/Outside Sales Representative
Lakeland Marketing Food Broker
05.1999 - 09.2003
Customer Service Representative
Executive Food Sales Broker
02.1996 - 06.1999
Customer Service Representative
Rodriguez Festive Foods
03.1992 - 06.1996
High School Diploma -
Burleson High School
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