Donna Jasa
Thurston,NE
Summary
Motivated housekeeper, skilled at meeting customer needs, stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas, with diligent attention to key details. Reliable and punctual, successfully handles fast-paced work. Proven willingness to take on any task to support team and help business succeed. Offers strong organizational skills and cleaning abilities. Proficient at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Custodian
Wayne State College
Wayne, NE
04.2021 - Current
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Adhering strictly to health and safety regulations while performing duties.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Providing support services for a variety of events including setup and breakdown assistance as needed.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Housekeeper/ Laundry Aide
Legacy Garden Rehab & Living Center
Pender, NE
03.2019 - 04.2021
- Perform the day-to-day activities of the housekeeping department following current Federal, State, and local guidelines as may be directed by the Administrator or Director of Housekeeping to assure that the facility is kept in a clean, safe, and comfortable manner. Perform specific tasks following daily work assignments.
- Prevent equipment breakdowns by always using equipment correctly and promptly informing supervisors of problems.
- Removed stains from items using techniques right for varied materials.
- Cleaning bathrooms & dusting & taking out trash from rooms.
- Cleaning offices.
- Achieved precise looks by folding sheets, pillowcases, and bathroom linens by hand.
Frontline worker/ Cashier
Ricardo's Mexican Restaurant
Norfolk, NE
03.2017 - 11.2018
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers.
- Tallied money accurately, balancing cash drawer at open and close of each day.
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism.
- Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas.
- Reduced customer waits time by processing orders with timeliness and accuracy.
- Took orders and processed payments by operating touch screen terminals.
- Took orders and resolved complaints using effective customer communication skills.
- Prevented spread of germs, cleaned and sanitized surfaces and frequently used items on a timely basis.
- Delivered orders promptly by assisting kitchen staff.
- Maintained customer satisfaction by relaying orders to kitchen staff with high accuracy.
- Protected customers from cross-contamination and infection risks with thorough sanitizing of work surfaces and utensils.
- Pack food, dishes, supplies, and kitchen equipment for transportation to catering events.
- Met all customer needs with fast, friendly and knowledgeable service.
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas.
Housekeeper
YMCA
Norfolk, NE
09.2007 - 10.2009
- Kept bathrooms fresh and clean with regular wiped-downs, trash collection, and supply restocking.
- Minimized infection and cross-contamination risks with proper sanitizing techniques.
- Prevented spread of germs and active infections through consistent cleaning and sanitizing.
- Completed thorough deep cleaning of floors, furniture and draperies [Number] times per year.
- Maintained well-organized, presentable spaces with constant attention to detail.
- Met guest needs by delivering requested items and cleaning up spills.
- Laundered used linens and replaced with clean, fresh items.
- Reduced allergens with regular dusting and sanitizing.
Education
Nursing -
Northeast Community College
Norfolk, NE01.1996
Skills
- Linen bin management
- Supply management
- Equipment maintenance
- Linen folding
- Item sorting
- Housekeeping support
- Laundry folding
- Sorting
- Equipment operation
- Spot cleaning
- Preventive maintenance
- Item coding
- Sterilizing
- Analytical thinking
- Written communication
- Social perceptiveness
- Microsoft Word
- Multitasking
- Critical thinking
- Event setup
- Customer service
- Time management
- Organizational skills
- Attention to detail
- Problem solving
- Team collaboration
- Job status updates
- Health and safety compliance
- Problem-solving
- Work independently
- Responsible and dependable
- Reliability and punctuality
- Physical stamina
- Multitasking and organization
- Timely paperwork completion
- Verbal and written collaboration
- Policy and procedure enforcement
- Event support
- Client communication
- Customer service-focused
- Microsoft Excel
- Positive attitude
- Dedicated team player
- Client interaction
- Invoice processing
- Excel spreadsheets
- Strong interpersonal skills
Additional Questions
- I have used Word frequently in composing reference letters & for building fliers for events.
- Excel is what we use for our timesheets so have learned to navigate the different functions of this app.
- Outlook is something I have used pretty much everyday for the last 4 years to communicate with supervisors & other Departments around campus.
- I would define the word “customer” as the students, family members, vendor staff, employers that the college works with to hire future graduates, and anyone that enquires about applying to attend WSC.
- I would provide good customer service by greeting people with a positive attitude to show them I appreciate doing any kind of business with them. Maintaining eye contact & shaking hands to show confidence in what I can do for them. Finding out as much information from them to help provide accurate & supportive services. Whether typing up something, putting together papers for handouts, willing to help out if customers have concerns to make sure things are done right & to the best of my abilities.
Timeline
Custodian
Wayne State College
04.2021 - Current
Housekeeper/ Laundry Aide
Legacy Garden Rehab & Living Center
03.2019 - 04.2021
Frontline worker/ Cashier
Ricardo's Mexican Restaurant
03.2017 - 11.2018
Housekeeper
YMCA
09.2007 - 10.2009
Nursing -
Northeast Community College