Donna Jeffries
Summary
Referral Specialist at Eau Claire Cooperative Health Center, enhancing patient access to care through efficient appointment scheduling and insurance verification. Skilled in pre-authorizations and maintaining patient confidentiality, I help in fostering communication between healthcare providers and patients, ensuring timely referrals and improved patient satisfaction.
Overview
17
17
years of professional experience
Work History
Referral Specialist
Eau Claire Cooperative Health Center
07.2023 - Current
- Assisted patients in navigating referral processes and accessing necessary healthcare services.
- Coordinated communication between healthcare providers and patients to ensure timely referrals.
- Maintained accurate records of referrals and follow-up appointments in electronic health systems.
- Researched provider networks to identify appropriate specialists for patient needs.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Obtained prior authorization for procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient inquiries to offer timely updates regarding referral status.
Referral Specialist
Palmetto Pediatrics
12.2008 - 09.2023
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Obtained prior authorization for procedures and office appointments
- Assisted with completion of referral forms and verified data accuracy and completion
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated communication between healthcare providers and patients to ensure timely referrals.
- Scheduled appointments with specialists on behalf of clients.
Education
High School Diploma -
Brookland Cayce High
Cayce, SCSkills
- Insurance verification
- Data entry proficiency
- Medical terminology
- Pre-authorizations
- Patient confidentiality
- Appointment reminders
- Patient scheduling
Timeline
Referral Specialist
Eau Claire Cooperative Health Center
07.2023 - Current
Referral Specialist
Palmetto Pediatrics
12.2008 - 09.2023
High School Diploma -
Brookland Cayce High
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