Donna J. Robinson
Sales, Real Estate
Kissimmee,FL
Summary
Highly accomplished Hearing Officer eager to contribute 20+ years of professional experience in Administrative Support, Case Management, and Recordkeeping toward maximizing a top employer's success Expertise in using Civil and Judicial Law to oversee the legal process within courts including the management of pretrial hearings, resolution of administrative disputes, and facilitation of negotiations Strategically prioritize, coordinate, and manage multiple legal-related projects to optimize productivity and achieve on-time, high-quality research, and regulatory compliance goals Dynamic communication and interpersonal relation skills with a continual commitment to discussing pertinent updates and legal issues with attorneys, judges, and other personnel High level of professional integrity instrumental for maintaining confidential records, files, and documents Technology savvy, with proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word), QuickBooks, and Encompass; rapidly learn new systems and software supporting employer operations
Overview
44
44
years of professional experience
Work History
Real Estate Agent
LPT Realty LLC
08.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Vacation Advisor
Marriott International, Inc.
05.2021 - Current
- Actively participated in ongoing professional development opportunities to stay current with industry changes.
- Developed proficiency in multiple booking systems for efficient reservation management.
- Assisted clients in resolving travel-related issues promptly and professionally.
- Created customized itineraries tailored to individual client needs and preferences.
Judicial Compliance Hearing Officer
Department of Highway Safety & Motor Vehicles, State of Florida
03.2003 - 03.2021
- Conducted thorough field investigations to ensure operations complied with Florida statutes, regulations, and departmental guidelines
- Provided dynamic administrative support to team members by managing business correspondences, records management, and compliance
- Remained highly confidential when handling sensitive case files and applying applicable case laws and ruling on attorney's motions
- Prioritized daily workflow to achieve on-time deadlines and high-quality goals
- Displayed a friendly and professional demeanor when addressing online or telephone inquiries, concerns, or issues involving case research, review, and evaluation
- Leveraged legal understanding to manage oaths, issue court subpoenas, and authorize permits
Senior Administrative Clerk
Department of Highway Safety & Motor Vehicles, State of Florida
01.2002 - 01.2003
- Remained in constant contact with attorneys and Law Enforcement Officers to communicate pertinent information or updates
- Maintained accurate and updated records and reports of weekly audits and monthly deposits using the online database system
- Strategically coordinated, planned, and managed calendars and case schedules
- Proficiently managed accounts payable and receivable
Customer Service Agent
Alamo Rent-A-Car
01.1993 - 01.2001
- Delivered outstanding service by quickly greeting customers, determining their needs, and addressing their concerns or inquiries regarding the car rental process and agreements
- Produced in-depth reports that highlighted daily performance and risk / liabilities
- Controlled ordering and inventory to maintain optimal stock levels of company fleet
- Coordinated audits of operations to ensure compliance with company guidelines, policies, and procedures
- Kept lines of communication open with location manager and senior staff in other cities to discuss regional issues and resolutions
Office Manager / Bookkeeper
Stanley Michaels, Inc.
06.1980 - 01.1993
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
Certificate - Notary Public
American Association of Notaries
Houston, TX05-2024
Graduate Certificate - Real Estate
Magnolia School of Real Estate
03-2024
Post-Degree Certificate - Judicial Administration Law
National Judicial College Certified Hearing Office
12-2022
Mortgage Broker - Banking And Finance
Gold Coast Professional School
Fort Lauderdale, FL03-2005
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Client-oriented
- Works well independently
- Administrative support
- Sales closing
- Contract preparation
Education certifications licensure
- Real Estate Mortgage, Gold Coast Professional School
- Associates in Business, Miami-Dade Community College
- National Judicial College Certified Hearing Officer, 2003-2022
- Licensed Mortgage Broker, 2005-2009
- Notary Public 2024
- Magnolia School of Real Estate 2024
Profile of qualifications
- Highly accomplished Hearing Officer eager to contribute 20+ years of professional experience in Administrative Support, Case Management, and Recordkeeping toward maximizing a top employer's success
- Expertise in using Civil and Judicial Law to oversee the legal process within courts including the management of pretrial hearings, resolution of administrative disputes, and facilitation of negotiations
- Strategically prioritize, coordinate, and manage multiple legal-related projects to optimize productivity and achieve on-time, high-quality research, and regulatory compliance goals
- Dynamic communication and interpersonal relation skills with a continual commitment to discussing pertinent updates and legal issues with attorneys, judges, and other personnel
- High level of professional integrity instrumental for maintaining confidential records, files, and documents
- Technology savvy, with proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word), QuickBooks, and Encompass; rapidly learn new systems and software supporting employer operations
Timeline
Real Estate Agent
LPT Realty LLC
08.2024 - Current
Vacation Advisor
Marriott International, Inc.
05.2021 - Current
Judicial Compliance Hearing Officer
Department of Highway Safety & Motor Vehicles, State of Florida
03.2003 - 03.2021
Senior Administrative Clerk
Department of Highway Safety & Motor Vehicles, State of Florida
01.2002 - 01.2003
Customer Service Agent
Alamo Rent-A-Car
01.1993 - 01.2001
Office Manager / Bookkeeper
Stanley Michaels, Inc.
06.1980 - 01.1993
Certificate - Notary Public
American Association of Notaries
Graduate Certificate - Real Estate
Magnolia School of Real Estate
Post-Degree Certificate - Judicial Administration Law
National Judicial College Certified Hearing Office
Mortgage Broker - Banking And Finance
Gold Coast Professional School
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