Donna Kendall
Lagrange,GA
Summary
Dynamic General Manager with a proven track record at Popeyes, excelling in operations management and strategic planning. Expert in fostering team collaboration and enhancing customer relations, driving significant sales growth. Skilled in budget control and employee development, consistently achieving organizational goals while maintaining high employee satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Popeyes
03.2021 - 04.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Shift Leader in Training
Walmart
02.2015 - 12.2018
- Resolved conflicts among employees professionally and efficiently, maintaining a harmonious work environment.
- Managed inventory levels with accurate record-keeping and timely ordering, reducing waste and optimizing stock levels.
- Led team meetings to discuss goals, address concerns, celebrate successes, and provide updates on ongoing initiatives or upcoming changes within the organization.
- Continuously sought opportunities for personal growth and development within the role, attending relevant training sessions or workshops to enhance leadership skills and industry knowledge.
- Provided clear communication between management and staff, fostering a positive work atmosphere.
- Handled customer complaints professionally and efficiently, working towards satisfactory resolutions that maintained positive relationships with patrons.
- Conducted regular equipment maintenance checks to reduce downtime due to malfunctions or repairs needed during busy periods of operation.
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
- Enhanced team performance by implementing efficient workflow processes and closely monitoring progress.
- Contributed to increased sales by actively promoting special offers and upselling products when appropriate.
- Maintained a safe and clean working environment, adhering to company policies and safety protocols.
- Promoted excellent customer service among team members, resulting in increased customer satisfaction ratings.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.
- Partnered with human resources to assist in the recruitment and hiring processes for new team members.
- Supported management in achieving budgetary goals by closely monitoring expenses, identifying areas of waste, and implementing cost-saving measures when necessary.
Order Filler
JC Penny Outlet
01.2012 - 09.2017
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
- Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
- Ensured customer satisfaction with accurate order assembly, addressing any discrepancies promptly and professionally.
- Collaborated with the shipping department to ensure prompt delivery of customer orders while minimizing delays.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise pallets to move in warehouse.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Education
West Ga Texh
Lagrange GaSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Customer relationship management
- Goal setting
- Employee scheduling
- Administrative skills
- Client relations
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Strategic planning
- Performance improvement
- Consistently meet goals
Certification
Serv Safe
Timeline
General Manager
Popeyes
03.2021 - 04.2025
Shift Leader in Training
Walmart
02.2015 - 12.2018
Order Filler
JC Penny Outlet
01.2012 - 09.2017
West Ga Texh