Donna Kralick
Green Bay,WI
Summary
I am a dependable, hardworking and determined individual who always gets the job done. I am precise and careful with my work. My goal is to utilize the skills I have learned within my education and experience within a position that I have worked so hard for.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Verbatim Hearing Recorder
GAP Solutions Inc.
Herndon, VA
06.2024 - Current
- Utilized digital dictation equipment to capture spoken words verbatim during trial sessions.
- Organized exhibits introduced during trial for easy access by judge or jury members.
- Managed daily office operations such as filing paperwork or organizing case files.
Material Handler/Forklift Operator
Georgia-Pacific-Green Bay, WI
Green Bay, WI
06.2019 - 06.2020
- Forklift position- load and unload trucks, help maintain the machines.
- Provided support in organizing special projects involving large quantities of merchandise.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Tracked shipment information using computerized systems such as SAP or Oracle software applications.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
Stylist
Mia and Maxx Hair Studio-Green Bay, WI
Green Bay, WI
11.2018 - 04.2019
- Receptionist, shift manager, scheduling, and assisting clients.
- Trained junior staff members in styling techniques and customer service standards.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Advised clients on proper care techniques for garments and accessories.
- Created custom looks for clients based on their individual style, body type, and personality.
- Provided personal consultations to determine clients' styling needs and preferences.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
Customer Service Representative
Schneider National-Green Bay, WI
Green Bay, WI
09.2011 - 02.2013
- Data Entry, helped drivers locate trailers to pick up and drop off, scrubbed markets for list trailers, trained with new systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Investigated claims related to lost or damaged freight due to improper handling or negligence.
- Communicated regularly with drivers about their routes, schedules, pickups and deliveries.
- Evaluated current procedures for efficiency and implemented changes where necessary.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
Education
Bachelor's degree - Criminology and Criminal Justice
University of Wisconsin-Milwaukee
WIAssociate's degree - Forensic Science
Fox Valley Technical College
WIEvidence Technician Certification
Fox Valley Technical College
Appleton, WILicense - Cosmetology
Paul Mitchell The School
WIDiploma - General
Southwest High School
WISkills
- Microsoft Programs
- Quickbooks
- Shift management
- Communication skills
- Office experience
- Data entry
- Typing- 65 WPM
- Time management
- Phone etiquette
- Computer literacy
Certification
- Forklift Certification
- Evidence Tech
- ServSafe Alcohol
- Cosmetology
- Driver's License
- Bartender License
Assessments
- Filing & organization, Proficient, 12/2022
- Customer focus & orientation, Proficient, 08/2022
- Administrative support professional fit, Proficient, 04/2021
- Customer service, Proficient, 02/2021
- Supervisory skills: Motivating & assessing employees, Proficient, 02/2021
- Sales skills, Proficient, 12/2022
- Attention to detail, Proficient, 11/2022
- Work style: Reliability, Proficient, 11/2021
Affiliations
- Volunteer with my daughters dance studio
- Volunteer for field trips and school activities with my children's schools
- 3.7 GPA in my Criminal Courses
Timeline
Verbatim Hearing Recorder
GAP Solutions Inc.
06.2024 - Current
Material Handler/Forklift Operator
Georgia-Pacific-Green Bay, WI
06.2019 - 06.2020
Stylist
Mia and Maxx Hair Studio-Green Bay, WI
11.2018 - 04.2019
Customer Service Representative
Schneider National-Green Bay, WI
09.2011 - 02.2013
Bachelor's degree - Criminology and Criminal Justice
University of Wisconsin-Milwaukee
Associate's degree - Forensic Science
Fox Valley Technical College
Evidence Technician Certification
Fox Valley Technical College
License - Cosmetology
Paul Mitchell The School
Diploma - General
Southwest High School
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