Jaquanna Harris
Charlotte,NC
Summary
Dedicated (versatile) administrative professional with successful experience in medical and public service fast-paced office or work from home settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable, offering over 10 years of experience in administrative support and also customer service. Highly efficient.
Overview
16
16
years of professional experience
Work History
Verbatim Hearing Recorder
Social Security Administration (Contractor)
01.2024 - Current
- Attend SSA disability hearings for the SSA, OHO, using specialized recording equipment and software (Microsoft Suite – Word, Excel, Outlook, Teams/ Skype)
- Typing skills of at least 40 wpm, recording all parties responses within the SSA secure database
- Maintain organized and secure records of recorded content, always ensuring confidentiality and data security
- Provide excellent customer service to clients, representatives, attorneys, judges, and other participants
- If IT issues arise during set up, the VHR shall notify the appropriate contact at OHO immediately
- Open the hearing room
- Start up Government-furnished hearing recording equipment.
Benefit Verification Specialist
Amerisource Bergen
12.2020 - 07.2023
- Work from home role verifying insurance benefits and contacting many different medical payers
- Duties include: Reviews all patient insurance information needed to complete the benefit verification process
- Triages cases with missing information to appropriate program associate
- Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options
- Identifies any restrictions and details on how to expedite patient access
- Could include documenting and initiating prior authorization process, claims appeals, etc.
Medical Biller and Coder
Imperial Capital
02.2019 - 12.2022
- Medical coding for a small medical claims, billing and collections company
- Duties include: Assign codes to diagnoses and procedures, using ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) codes
- Ensure codes are accurate and sequenced correctly in accordance with government and insurance regulations
- Follow up with the provider on any documentation that is insufficient or unclear
- Communicate with other clinical staff regarding documentation.
Claims Specialist-contract
Sedgwick Claims Management Services
11.2018 - 07.2019
- Contact center associate intake specialist, assisting clients with filing claims for FMLA, disability, auto, and general business liability claims.
AppleCare Advisor
Kelly Connect Apple Care
03.2018 - 11.2018
- Contact center associate intake specialist, assisting clients with filing claims for FMLA, disability, auto, and general business liability claims.
Administrative Assistant
Serenity Drug and Rehabilitation Services
01.2018 - 05.2018
- Front end receptionist responsible for checking patients in, scheduling, answering clinic phone calls and medical records filing.
Benefit Verification Specialist
Lash group/Kelly Services
10.2017 - 02.2018
- Benefit verification for a contract position, verifying insurance benefits for many payers.
Hospital Operator/Receptionist
Atrium Health
09.2015 - 06.2017
- Answered patients information phone calls for entire hospital
- Paged doctor to doctor calls
- Put in doctor office schedules
- Took emergency inpatient calls.
Cashier
Walmart
09.2014 - 05.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Recommended, selected and helped locate and obtain out-of-stock product
- Resolved all customer complaints in a professional manner while prioritizing customers
- Referred unresolved customer grievances to designated departments for further investigation.
Customer Service Rep
Convergys
05.2012 - 05.2014
- Answered inbound calls for GM clients and customer
- Resolved minor account issues and reset car functions.
Customer Service Rep
ACS
01.2011 - 06.2012
- Answered inbound calls for Sprint tech support
- Resolved minor account issues and questions.
Waitress
Sonic drive-in
08.2008 - 01.2010
- Answered inbound calls for GM clients and customer
- Resolved minor account issues and reset car functions.
Education
Medical Billing & Coding Diploma -
Ashworth College
05.2021
High School Diploma -
Park View High School
06.2009
Skills
- Medical coding
- Medical billing
- Chat, email customer service
- ICD-10
- Benefit Verification
- Medical scheduling
- Meeting Etiquette
- Data entry expertise
- Excellent Listening
- Transcription Accuracy
- Public Service
- Document Preparation
Languages
Spanish
Limited Working
Timeline
Verbatim Hearing Recorder
Social Security Administration (Contractor)
01.2024 - Current
Benefit Verification Specialist
Amerisource Bergen
12.2020 - 07.2023
Medical Biller and Coder
Imperial Capital
02.2019 - 12.2022
Claims Specialist-contract
Sedgwick Claims Management Services
11.2018 - 07.2019
AppleCare Advisor
Kelly Connect Apple Care
03.2018 - 11.2018
Administrative Assistant
Serenity Drug and Rehabilitation Services
01.2018 - 05.2018
Benefit Verification Specialist
Lash group/Kelly Services
10.2017 - 02.2018
Hospital Operator/Receptionist
Atrium Health
09.2015 - 06.2017
Cashier
Walmart
09.2014 - 05.2015
Customer Service Rep
Convergys
05.2012 - 05.2014
Customer Service Rep
ACS
01.2011 - 06.2012
Waitress
Sonic drive-in
08.2008 - 01.2010
Medical Billing & Coding Diploma -
Ashworth College
High School Diploma -
Park View High School
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