Donna Kristine Robentt
Swansea
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Adept at driving results through effective communication and fostering a positive work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Health Care Educational Specialist
Department of Veterans Affairs
03.2013 - Current
- Followed all company policies and procedures to deliver quality work.
- Facilitated workshops for professional development of junior staff members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Developed training materials to enhance staff proficiency and productivity.
Child Development Center Director
Department of Defense
09.2003 - 03.2013
- Coordinated special events and fundraisers to promote awareness of the center's mission within the local community.
- Optimized scheduling procedures to ensure appropriate staffing levels were maintained at all times, minimizing disruptions to the center's daily routines.
- Enhanced overall center performance by implementing innovative child development programs and curriculum.
- Continuously reviewed and updated policies and procedures in line with best practices in early childhood education.
- Fostered a culture of continuous improvement by encouraging staff to participate in ongoing learning opportunities, workshops, or conferences related to early childhood education best practices.
- Facilitated open lines of communication between all stakeholders-including staff, parents, children, board members, funding agencies-encouraging collaboration towards shared goals.
- Increased staff productivity and morale through effective communication and professional development opportunities.
- Oversaw staff recruitment, hiring, training, and evaluation processes to maintain a high-quality team of educators.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Conducted ongoing assessments of facilities' safety features to ensure adherence with health codes; addressed concerns promptly when necessary.
- Collaborated with parents and families to provide support, resources, and guidance for optimal child development outcomes.
- Improved classroom management techniques by providing targeted professional development workshops on topics such as positive discipline and conflict resolution strategies.
- Developed and maintained budgetary guidelines, maximizing resource allocation for the benefit of the center''s programs and services.
- Established positive community partnerships to enrich program offerings and increase accessibility for diverse populations.
Instructor
Central Texas College
12.2008 - 08.2009
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student participation via engaging lectures and assignments.
- Organized and led educational workshops for peers, sharing best practices in pedagogy and classroom management.
Education
Doctorate of Education - Early Childhood Education
Walden University
Online06-2020
Technical or Occupational Certificate - Project Management
The George Washington University
Washington DC, DC02.2013
Master's Degree - Education Curriculum and Instruction
Ashford University
Clinton, IA09.2011
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assessment
- Team collaboration
- Stakeholder engagement
- Coaching and mentoring
- Continuous improvement
- Self motivation
- Time management
- Multitasking Abilities
Training
- Micro Learning Certificate
- Diversity, Equity, and Inclusion Certificate
- Master Instructional Designer
- Master Certificate in Project Management
- Master Certificate in Business Analysis
- NAA Endorser Training
- BGCA National Trainer
- 4H 101 Training
- National Playground Safety Inspector
Brief Overview of skills
- 15+ years of managing and supervising staff in NAF and APF positions. Received Manager of the Year award, 2009. Skills include performance appraisals, human resource management, conflict resolution, and scheduling.
- Planned, organized, and monitored the activities of the Child Development Center, Youth Programs, and Before and After School Program.
- Established, defines, and implemented requirements for child and youth services programs to ensure operations were in line with regulations, mission requirements, and support goals.
- Oversight of Construction projects within facility. Planned and evaluated numerous projects, both educational and construction.
- Provided training to staff and coworkers on numerous topics. Mentored new staff and staff in upward mobility positions. Created and implemented new hire training programs.
- Uses strategic thinking skills in numerous areas, for long-term goal planning, resource planning, and identifying tasks. Able to use and evaluate data to assess complex educational processes, solve problems, and improve efficiency.
- Provided excellent customer service to internal and external clients including knowledge of products, assess needs, resolve problems, and satisfy expectations. Received many awards and positive reviews from clients, staff, and supervisors for work on different projects throughout career. Able to work in teams or alone to produce products and services that reflect the ILEAD and VHA organizational goals.
- Manage 100+ educational training events annually, in person and virtual following the ADDIE Process. Follows all accrediting standards, fiscal standards, and overall evaluation standards. Provides Educational leadership, management and program support to include strategic planning, financial management, customer service and quality improvement.
- Consistently looks for new methods, approaches, and technologies to adapt to ever changing situations.
Certification
- Micro-Learning Certificate
- Diversity, Equity, and Inclusion Certificate
- Master Instructional Designer
- Master Certificate in Project Management
Timeline
Health Care Educational Specialist
Department of Veterans Affairs
03.2013 - Current
Instructor
Central Texas College
12.2008 - 08.2009
Child Development Center Director
Department of Defense
09.2003 - 03.2013
Technical or Occupational Certificate - Project Management
The George Washington University
Master's Degree - Education Curriculum and Instruction
Ashford University
Doctorate of Education - Early Childhood Education
Walden University
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