Donna Lai
Gaithersburg,MD
Summary
Driven professional with a proven track record at UPS Customer Center, enhancing customer loyalty through exceptional service and problem-solving abilities. Expert in customer relations and store maintenance, I've significantly contributed to creating visually appealing environments and boosting brand awareness. Skilled in both goal-oriented strategies and active learning, I excel in fast-paced settings, ensuring high-quality outcomes.
Overview
17
17
years of professional experience
Work History
Customer Associate
UPS Customer Center
03.2022 - Current
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Retail Merchandiser
Footprint Solution
01.2020 - 08.2020
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
Marketing Manager
In-Format Company
03.2007 - 03.2017
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Education
High School Diploma -
New Method Collage
Hong Kong06.1986
Skills
- Goal-Oriented
- Active Learning
- Understanding Customer Needs
- Customer Relations
- Store maintenance
- Order Processing
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Customer Associate
UPS Customer Center
03.2022 - Current
Retail Merchandiser
Footprint Solution
01.2020 - 08.2020
Marketing Manager
In-Format Company
03.2007 - 03.2017
High School Diploma -
New Method Collage