DONNA LANIER
Frontier Communications
Statesboro,GA
2008
years of professional experience
Dynamic sales associate skilled in active listening and resolving customer inquiries. Proven ability to support team efforts and drive sales growth through exceptional service and effective communication.
Work History
Baker
- Assisted customers in selecting appropriate communication services and resolving inquiries.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to maintain store presentation and product inventory.
- Educated customers on promotional offers and new products to enhance sales opportunities.
- Developed strong customer relationships, resulting in repeat business and referrals.
- Provided feedback on customer preferences to improve product offerings and service delivery.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Supported management in executing store merchandising strategies to drive sales growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Associate and Clerk
- Assisted customers in selecting appropriate communication services and resolving inquiries.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to maintain store presentation and product inventory.
- Educated customers on promotional offers and new products to enhance sales opportunities.
- Developed strong customer relationships, resulting in repeat business and referrals.
- Provided feedback on customer preferences to improve product offerings and service delivery.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Supported management in executing store merchandising strategies to drive sales growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma
Skills
Team player
Customer service
Active listener
Food safety and sanitation
Food safety
Attention to detail
Kitchen safety
Oven operation
Cleanliness standards
Adaptive and creative
Quality control
Dough handling
Bread making
Basic math
Kitchen equipment operation
Opening and closing duties
Pastry preparation
Holiday baking
Traditional baked goods
Allergen awareness
Ingredient selection
Batter and filling preparation
Temperature control
Icings and fondant
Team collaboration
Verbal and written communication
Flavor pairing
Professional telephone manner
Ingredient measurement
Safe knife handling
Sourdough bread making
Baking recipe improvements
Recipe-based cooking
Weights and measures
Food handling standards
Baking techniques
Recipe interpretation
Kitchen sanitation management
Mixing methods
Baking
Health and safety regulations management
Flaky pastry baking techniques
Timeline
Baker
Southern Cakes Bakery
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Sales Associate and Clerk
Frontier Communications
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Southeast Bulloch High School
High School Diploma
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