Donna L. Bowen
Bladenboro,NC
Summary
Dynamic administrative professional with expertise in streamlining office workflows and managing a wide range of administrative functions. Proven success in providing high-level support to senior management through meticulous scheduling and coordination. Committed to fostering team collaboration and adapting to evolving organizational demands, ensuring efficient operations and successful goal attainment. Demonstrated ability to enhance productivity while maintaining a positive work environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrator – Practice Support Services
Southern Regional AHEC
03.2022 - Current
- Practice Support refers to the resources, services, and assistance provided to healthcare providers to improve the efficiency, quality, and effectiveness of their healthcare practices. This can include administrative support, clinical tools, training, and guidance aimed at optimizing workflows, enhancing patient care, and ensuring the overall success of the healthcare practice : Hybrid schedule – two days a week WFH.
- Healthcare Consulting for a 9-county region.
- Consulting a total of 47 healthcare practices across a 9-county region in North Carolina by improving the efficiency, quality, and effectiveness of their healthcare practices.
- Managing a team of 6 other Practice Support Coaches/Consultants and 1 Project Specialist with our Practice Management Academy.
- Grew team of Practice Support Coaches from 3 to 7 Coaches in five years.
- Recruitment of practices in a 9-county region to work with SR-AHEC Practice Support.
- Grew active practices from 60 to 200 practices plus in five years.
- Supervise and direct the team with resources and ideas to help them facilitate through issues and concerns of practices across the state.
- Payroll/PTO approval/Mileage and travel approval.
- Budget review and completion of Practice Support financial management.
- Responsible for assessing and redesigning healthcare practices to select, implement and maximize their Electronic Medical Record
- Work with each healthcare practice to establish a clear goal driven work plan and help keep the healthcare practice on task as they progress through the steps of various grants and government programs.
- Assist healthcare practices with quality improvement work.
- Overall coordination of communication between NC AHEC Practice Support leadership and the local team as well as coordination of delivery of various grants to assure completion.
- Leading a team of coaches in working with practices across the state on different programs and grants. Medicaid Transformation, MIPS/MU, TCM work, HDQI work, STUN grant, NCHEIA/NC Health Connex.
- Responsible for weekly team huddles and communication of Program Office information and education.
- Administrator of Practice Management Academy – A Bootcamp for Medical and Dental Practice Managers, Medical Directors, Nursing Directors, Quality Directors. Teaching and collaboration about how to manage and run a Practice.
- Instructor for several sessions within the PMA Bootcamp.
- Member of NCMGMA
Practice Support Coordinator – Team Lead
Southern Regional AHEC
08.2019 - 03.2022
- Assist practices with quality improvement work.
- Overall coordination of communication between NC AHEC Practice Support leadership and the local team as well as coordination of delivery of various grants to assure completion.
- Leading a team of 4 coaches in working with practices across the state on different programs and grants. Medicaid Transformation, MIPS/MU, TCM work, HDQI work, STUN grant, NCHEIA/NC Health Connex.
- Responsible for weekly team huddles and communication of Program Office information and education.
Service Line Director for Primary Care
Conway Medical Center/Conway Physician Group
11.2018 - 08.2019
- Responsible for operations of 26 providers in Conway, Aynor, Myrtle Beach. including primary care and pediatrics.
- Supervision of 125 employees
- Successfully recruited 2 providers to the pediatrics discipline
- Assisted with the development and opening of a multimillion-dollar physician office build-out that has primary care, pediatrics, urgent care, and specialty in the Socastee, Myrtle Beach area.
- Responsible for budgeting, profitability, and financial performance of all clinics
- Community Outreach
- Responsible for practice workflows, processes, and infrastructure.
- Worked with IT team to onboard Quest Lab diagnostics.
- Worked with Patient Accounting to clear Revenue Cycle Ques and correction of claims.
- Patient Complaints, Concerns, issues addressed in a timely manner.
- Enrolled New pediatric offices in CLIA and VFC along with DHEC.
- Transitioned 2 primary care practices from Paper Charts to EMR.
Healthcare Recruiter
Dzeel Clinical Healthcare Staffing
05.2018 - 11.2018
- Successfully contracted 3 Client agreements within 6-month span.
- Coastal Carolina Health Alliance – CCHA – Wilmington NC
- Pope Medical Practice – Mt. Airy NC
- Illicent – Raleigh NC
- Made presentations of Candidates to the contracted clients
- Recruitment of Healthcare Professionals for direct hire and permanent placement of (Physicians, Nurse Practitioners, Physician Assistants) through various sourcing methods including cold leads, social media, referrals, networking, and existing databases.
- Discussing open positions at client locations nationally.
- Establish individualized recruiting plans for each Healthcare professional.
- Identify, qualify, advise, and manage candidate submissions to open client positions nationwide.
- Create and assist with business development regarding new business for Physicians, Nurse Practitioners, Physician Assistants recruitment strategy nationwide.
Enterprise Practice Engagement/Recruitment Manager
Community Care of North Carolina
03.2016 - 04.2018
- Develop and implement a strategic statewide outreach sales strategy to recruit physician practices for grant initiatives (Heart Health Now) successfully managed team of 5 Practice Facilitators and 2 Training Specialists to recruit 245 practices by April 30, 2017.
- Lead the recruitment initiative for the Practice Transformation Network (PTN) year 2. Recruiting 700 clinicians within 14 networks. Working with network recruiters and directors to ensure the goal of 2200 was met for year 2 was met by September 30, 2017.
- Lead the recruitment initiative for the Practice Transformation Network (PTN) year 3. Recruiting 1000 clinicians within 14 networks. Working with network recruiters and directors to ensure the goal of 3000 for year 3 was met by March 31,2018.
- Direct the development of training requirements, strategy, and support tools to train and support physician practices. Provide ongoing support to the participating practices.
- Actively participate in account development, presentations, and follow up interactions.
- Create and communicate a value proposition for marketing CCNC services that include CCNC Central office and CCNC Networks.
- Create and monitor reports for Vice President of Public Relations to help track the recruitment progress via Excel, Word, or Power point presentations.
- Conduct Biweekly and monthly conference calls and meetings to communicate recruitment efforts across the state of North Carolina.
Practice Network Administrator-Operations
Dosher Memorial Hospital
03.2015 - 03.2016
- Oversight of 18 providers in 10 locations including primary care, women’s services, and surgery
- Responsible for 50 plus employees and multi-specialty clinics
- Establishing and implementing goals, objectives, policies, and procedures
- Clinical and Financial Performance of all practice locations. Maintaining annual budget and monitoring supplies, expenses, and FTEs.
- EMR Implementation and Practice Management System training
- Network integration.
- Community Outreach
- Regulatory Compliance
Director of Physician Practices/ Physician Recruitment/Medical Staff Services
Bladen Healthcare, LLC - Cape Fear Valley Health System
05.1994 - 12.2014
- Responsible for operations of 25 providers in Elizabethtown North Carolina. 10 million net revenues annually
- Oversight of 25 providers in four locations including primary care, pediatrics, women’s services, and surgery.
- Responsible for 103 employees and multi-specialty clinics
- Increased physician clinic visits by 24% from the previous year
- Successfully recruited 12 providers in the past 18 months
- Recruited OB/GYN to increase births and hospital visits to budget level.
- Stopped referral leakage from practices to grow laboratory services by 30%.
- Successfully completed The Joint Commission survey with no direct findings.
- Transitioned physician practice network system to Electronic Medical Record
- Successfully recruited physicians for employed hospitalists model.
- A part of the hospital system administrative team
- Assisted with the development of a 1.1-million-dollar physician office build-out
- Responsible for budgeting, profitability, and financial performance of all clinics
- Community Outreach
Director of Medical Staff Services and Physician Recruitment
Bladen Healthcare - Cape Fear Valley Health System
11.2008 - 03.2011
- Responsible for operations of 25 providers in Elizabethtown North Carolina. 10 million net revenues annually
- Oversight of 25 providers in four locations including primary care, pediatrics, women’s services, and surgery.
- Responsible for 103 employees and multi-specialty clinics
- Increased physician clinic visits by 24% from the previous year
- Successfully recruited 12 providers in the past 18 months
- Recruited OB/GYN to increase births and hospital visits to budget level.
- Stopped referral leakage from practices to grow laboratory services by 30%.
- Successfully completed The Joint Commission survey with no direct findings.
- Transitioned physician practice network system to Electronic Medical Record
- Successfully recruited physicians for employed hospitalists model.
- A part of the hospital system administrative team
- Assisted with the development of a 1.1-million-dollar physician office build-out
- Responsible for budgeting, profitability, and financial performance of all clinics
- Community Outreach
Clerical Supervisor/Assistant Administrator
Bladen Medical Associates
09.2002 - 10.2008
- Responsible for operations of 25 providers in Elizabethtown North Carolina. 10 million net revenues annually
- Oversight of 25 providers in four locations including primary care, pediatrics, women’s services, and surgery.
- Responsible for 103 employees and multi-specialty clinics
- Increased physician clinic visits by 24% from the previous year
- Successfully recruited 12 providers in the past 18 months
- Recruited OB/GYN to increase births and hospital visits to budget level.
- Stopped referral leakage from practices to grow laboratory services by 30%.
- Successfully completed The Joint Commission survey with no direct findings.
- Transitioned physician practice network system to Electronic Medical Record
- Successfully recruited physicians for employed hospitalists model.
- A part of the hospital system administrative team
- Assisted with the development of a 1.1-million-dollar physician office build-out
- Responsible for budgeting, profitability, and financial performance of all clinics
- Community Outreach
Administrative Assistant to the Practice Manager
Bladen Medical Associates
11.1997 - 08.2002
- Responsible for operations of 25 providers in Elizabethtown North Carolina. 10 million net revenues annually
- Oversight of 25 providers in four locations including primary care, pediatrics, women’s services, and surgery.
- Responsible for 103 employees and multi-specialty clinics
- Increased physician clinic visits by 24% from the previous year
- Successfully recruited 12 providers in the past 18 months
- Recruited OB/GYN to increase births and hospital visits to budget level.
- Stopped referral leakage from practices to grow laboratory services by 30%.
- Successfully completed The Joint Commission survey with no direct findings.
- Transitioned physician practice network system to Electronic Medical Record
- Successfully recruited physicians for employed hospitalists model.
- A part of the hospital system administrative team
- Assisted with the development of a 1.1-million-dollar physician office build-out
- Responsible for budgeting, profitability, and financial performance of all clinics
- Community Outreach
Accounting/Payroll Clerk
Bladen Medical Associates
05.1995 - 10.1997
- Responsible for operations of 25 providers in Elizabethtown North Carolina. 10 million net revenues annually
- Oversight of 25 providers in four locations including primary care, pediatrics, women’s services, and surgery.
- Responsible for 103 employees and multi-specialty clinics
- Increased physician clinic visits by 24% from the previous year
- Successfully recruited 12 providers in the past 18 months
- Recruited OB/GYN to increase births and hospital visits to budget level.
- Stopped referral leakage from practices to grow laboratory services by 30%.
- Successfully completed The Joint Commission survey with no direct findings.
- Transitioned physician practice network system to Electronic Medical Record
- Successfully recruited physicians for employed hospitalists model.
- A part of the hospital system administrative team
- Assisted with the development of a 1.1-million-dollar physician office build-out
- Responsible for budgeting, profitability, and financial performance of all clinics
- Community Outreach
Education
Master’s degree - (MBA) Organizational Leadership
Eastern University
12.2024
Bachelor of Science - Business Administration, Minor in Marketing
American Public University
05.2015
Associate of Applied Sciences - undefined
Bladen Community College
01.1989
Skills
- Salesforce CRM proficiency
- Electronic medical records implementation
- Goal-oriented leadership
- Public relations management
- Budget management
- Business development strategy
- Recruitment coordination
- Experienced in using Excel, Word, and PowerPoint effectively
Accomplishments
- Supervised team of 6 staff members.
- Achieved long ranged goals by completing all tasks with accuracy and efficiency.
- Collaborated with team of 6 in the development of Practice Support Disipline.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- International Association of Professionals Career College – 2019
- Certified Motivational Speaker
- Certified Life Coach
- Practice Management Network – 2012
- Certified Medical Office Manager
Languages
English
Professional Working
Timeline
Administrator – Practice Support Services
Southern Regional AHEC
03.2022 - Current
Practice Support Coordinator – Team Lead
Southern Regional AHEC
08.2019 - 03.2022
Service Line Director for Primary Care
Conway Medical Center/Conway Physician Group
11.2018 - 08.2019
Healthcare Recruiter
Dzeel Clinical Healthcare Staffing
05.2018 - 11.2018
Enterprise Practice Engagement/Recruitment Manager
Community Care of North Carolina
03.2016 - 04.2018
Practice Network Administrator-Operations
Dosher Memorial Hospital
03.2015 - 03.2016
Director of Medical Staff Services and Physician Recruitment
Bladen Healthcare - Cape Fear Valley Health System
11.2008 - 03.2011
Clerical Supervisor/Assistant Administrator
Bladen Medical Associates
09.2002 - 10.2008
Administrative Assistant to the Practice Manager
Bladen Medical Associates
11.1997 - 08.2002
Accounting/Payroll Clerk
Bladen Medical Associates
05.1995 - 10.1997
Director of Physician Practices/ Physician Recruitment/Medical Staff Services
Bladen Healthcare, LLC - Cape Fear Valley Health System
05.1994 - 12.2014
Bachelor of Science - Business Administration, Minor in Marketing
American Public University
Associate of Applied Sciences - undefined
Bladen Community College
Master’s degree - (MBA) Organizational Leadership
Eastern University
Similar Profiles
Tonya EcholsTonya Echols
Medical Case Manager Coordinator II at Southern Regional AHECMedical Case Manager Coordinator II at Southern Regional AHEC
Celestine CHEBET, M.D.Celestine CHEBET, M.D.
Family Medicine Resident Physician at Southern Regional AHECFamily Medicine Resident Physician at Southern Regional AHEC
Serenity WolfeSerenity Wolfe
Case Manager at FirstHealth of the Carolinas Inc.- Moore RegionalCase Manager at FirstHealth of the Carolinas Inc.- Moore Regional
Nicholas GaldeenNicholas Galdeen
Information Technology Specialist at ArmyInformation Technology Specialist at Army
Kizzie BrownKizzie Brown
Referral Coordinator at Robeson Health CareReferral Coordinator at Robeson Health Care