Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Galdeen

Nicholas Galdeen

Bladenboro,NC

Summary

Dynamic Information Technology Specialist with over 5 years of experience at the Army, excelling in IT troubleshooting and information security. Recognized for enhancing system performance and minimizing downtime through effective problem-solving and user support. Proven ability to implement security measures and train end-users, driving productivity and safeguarding sensitive data. With five years Active Duty Army and on the job training spanning from two Duty Stations and three Deployments with plans on going to college to get even more in field knowledge in the future.

Overview

5
5
years of professional experience

Work History

Information Technology Specialist

Army
08.2020 - Current
  • Set up network profiles, security permissions and file sharing systems.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • 6 Army Achievement medals, 1 Good Conduct medal, 1 Global War on terrorism medal, 1 Global war on terrorism Expeditionary medal, 1 National Defense Service Ribbon, 1 Army Service Ribbon.
  • 5+ Years of work experience.
  • Used ticketing systems to manage and process support actions and requests.
  • Trained end-users on new software applications, increasing productivity across departments.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.

Education

Lakeland High-School
White Lake, MI
04-2020

Skills

  • IT troubleshooting
  • Information security
  • Problem-solving skills
  • End user support
  • Advanced computer proficiency
  • Confidential data management
  • Technical support
  • Software installation
  • Customer service
  • Technical troubleshooting
  • User support

Timeline

Information Technology Specialist

Army
08.2020 - Current

Lakeland High-School