Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Hi, I’m

Donna Leal Aguirre

Albuquerque,NM

Summary

Experienced in customer service and sales with strong problem-solving and organizational skills. Goal is to secure a position to enhance customer satisfaction. Proven ability to multitask and quickly learn new tasks, confident in making immediate contributions to customer service team. Bilingual in English and Spanish for effective support to both language-speaking customers.

Overview

12
years of professional experience

Work History

Alliance Data

Customer Service Representative Advocate
04.2013 - 12.2024

Job overview

  • Resolve customer complaints or needs via phone, email, and mail
  • Assist customers to update and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with account disputes, refunds, or exchanges
  • Ability to emphasize with customers and de-escalate hostile clients to solve issues and concerns . Also have expirience in sales for any service or product that the company needed a the time.

Education

High School Diploma
01.2012

Skills

  • Windows and MacOS
  • Microsoft Outlook
  • Zoom
  • Product knowledge
  • Organization
  • Active listening
  • Verbal communication
  • Setting goals
  • Time management
  • Persuasive Speaking Skills
  • Self-Control
  • Empathy
  • Clear Communication Skills
  • Adaptability
  • Patience
  • Taking Responsibility
  • Ability to Use Positive Language
  • Listening Skills

Timeline

Customer Service Representative Advocate

Alliance Data
04.2013 - 12.2024

High School Diploma
Availability
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Donna Leal Aguirre