donna Levi
Port Orange,FL
Summary
Dynamic bartender with a proven track record at Rip Tide Hotel, excelling in customer service and upselling premium drinks. Highly reliable and skilled in multitasking, I fostered a welcoming atmosphere while training new staff and enhancing team performance. Committed to delivering exceptional experiences and maintaining a well-stocked, organized bar.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Rip Tide Hotel
Hollywood, FL
12.2015 - 06.2025
- Assisted in inventory management, tracking supplies, and placing orders for replenishment as needed.
- Developed knowledge of drink recipes and techniques, adapting quickly to new menu items and promotions.
- Trained new bartenders on standard operating procedures, enhancing team performance and productivity.
- Engaged with guests to provide exceptional customer service, addressing inquiries and fostering a welcoming atmosphere.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Marriott Hotel
Hollywood, FL
06.2013 - 12.2015
- Implemented strategies for upselling premium drinks, contributing to increased bar revenue through effective communication skills.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Gg’s Waterfront
Hollywood, FL
05.2010 - 06.2013
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Engaged with guests to provide exceptional customer service, addressing inquiries and fostering a welcoming atmosphere.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Associate Of Science - Nursing
Rowan College At Gloucester County
Sewell, NJSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Menu memorization
- New hire training
- Drink preparation techniques
Certification
TIPS certified
Food handler certification
Timeline
Bartender
Rip Tide Hotel
12.2015 - 06.2025
Bartender
Marriott Hotel
06.2013 - 12.2015
Bartender
Gg’s Waterfront
05.2010 - 06.2013
Associate Of Science - Nursing
Rowan College At Gloucester County