Donna Littleton
Berlin,MD
Summary
Dynamic and dependable professional with a proven track record at Atlantic General Hospital, excelling in customer service and teamwork. Recognized for enhancing patient satisfaction through compassionate care and effective communication. Skilled in multitasking and problem-solving, consistently delivering quality results in fast-paced environments while fostering positive relationships with clients and colleagues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
Work History
Donor Services
BloodBank of Delmarva
Salisbury, MD
02.2021 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Food Service Worker
Marina Deck, Crab Alley and Captains Galley
Ocean City, MD
06.1980 - 11.2020
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Enhanced customer loyalty, remembering regulars' names and orders.
CNA (Onsite and Off-Site Office.
Atlantic General Hospital
Berlin, MD
12.2007 - 12.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Food Service Worker
Atlantic General Hospital
Berlin, MD
11.2003 - 11.2007
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Managed inventory levels to prevent shortages and reduce waste.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Participated in regular trainings to stay current on industry best practices and trends.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Dietary Aide/Clerk on Med Surg
Atlantic General Hospital
Berlin, MD
11.2003 - 11.2007
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Certification - Certified Nursing Assistant
Wor Wic Technical College
Salisbury, MD04.2006
Diploma - General Studies
Stephen Decatur High School
Berlin, MD06.1980
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Organizational skills
- Calm under pressure
- Dependable and responsible
Timeline
Donor Services
BloodBank of Delmarva
02.2021 - 02.2025
CNA (Onsite and Off-Site Office.
Atlantic General Hospital
12.2007 - 12.2017
Food Service Worker
Atlantic General Hospital
11.2003 - 11.2007
Dietary Aide/Clerk on Med Surg
Atlantic General Hospital
11.2003 - 11.2007
Food Service Worker
Marina Deck, Crab Alley and Captains Galley
06.1980 - 11.2020
Certification - Certified Nursing Assistant
Wor Wic Technical College
Diploma - General Studies
Stephen Decatur High School