Donna Lucas

• Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
• Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
• Maintained accurate records of client intakes in electronic database system.
• Adhered to confidentiality guidelines when handling sensitive information about clients.
• Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
• Coordinated with external agencies and community partners to facilitate referrals and access to services.
• Utilized case management systems to track client cases from intake through to completion.

• Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
• Developed appropriate care plans for at-risk individuals and high-risk families.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Communicated with payers regarding clients' conditions, treatments and transitional plans.
• Maintained logs and electronic client records following department and agency policies for effective monitoring.
• Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
• Obtained authorizations for treatments and services to present clients with lower-cost but equally effective plans.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Maintained up-to-date case records with case activity status.

To enhance students’ ability to succeed in school by developing and sustaining partnerships that promote:

• Early learning and successful transition to school;
• Academic achievement and well-being; and
• Graduation and transition into adult life.
• Managed administrative processes and prepared key reports and documentation.
• Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
• Delivered key projects on-time and on-budget by effectively managing resources and staff.
• Managed daily functions by leveraging leadership abilities and industry knowledge.
• Developed and implemented yearly budgets for the Center.

• Completed intake assessments on families to determine service needs.
• Supported needs of at-risk families with housing, food and other critical assistance.
• Discussed eligibility requirements for different services to help families gather required information and documentation.
• Determined most appropriate treatment plan and implemented course of action.
• Protected children by identifying risks and implementing protective actions and improvement plans.