Donna McGroarty
Yardley,PA
Summary
Driven by strategic planning and process improvement, I excelled at NJM Insurance Group, leading teams to enhance operational effectiveness and customer satisfaction. My expertise in staff development and litigation management resulted in significant case outcome improvements and efficient claims handling, showcasing my goal-oriented approach and ability to motivate employees for peak performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PD Claim Supervisor
NJM Insurance Group
03.2018 - Current
- Provide leadership to assigned staff including regular coaching and feedback while following established performance management processes and guidelines.
- Monitor dashboards for adherence to key performance indicators, escalating outliers to next level leadership as required.
- Provide performance feedback to each direct report regularly.
- Ensure each direct report has identified development opportunities and there is a plan in place to assist the employees in growing in the identified area.
- Establish team meetings on a bi-weekly cadence to ensure regular engagement with staff to maximize operational effectiveness through regular dialogue.
- Regularly share information on process optimization with direct reports, fostering an environment of change. During team and individual meetings, promote open discussion with staff to ensure they are prepared to effectively manage claims while adhering to refined processes.
- Handled litigated matters involving towing and problem shops and developed new processes for efficient handling and overcoming new problems that arise.
Litigation Adjuster
NJM Insurance Group
03.2013 - 03.2018
- Maintained compliance with state regulations through diligent record-keeping and adherence to industry best practices.
- Reduced company exposure by accurately assessing risk factors and recommending appropriate settlement options.
- Developed process for NYC claims with moving case venue to Federal Court where there is a better jurors, better discovery and the law is followed more closely which gave NJM a better outcome of cases.
- Authored committee reports and compliance reports to support obtain settlement authority and settled multi million dollar injury cases.
- Achieved favorable case outcomes by thoroughly investigating claims, identifying liability, and evaluating damages.
- Collaborated with legal team members to strategize defense plans and prepare for potential litigation proceedings.
Bodily Injury Claims Adjuster
NJM Insurance Group
01.2013 - 01.2018
- Interviewed relevant parties and conducted investigation for liability and damages to determine claim denial or settlement.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Monitored expenses of pending claims to comply with company expenditure guidelines and budgets.
- Prepared reports of findings in investigations.
- Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
- Referred extreme cases to Special Investigation Unit (SIU) for further review.
- Enhanced customer satisfaction by providing timely updates on claim status and answering inquiries professionally.
- Achieved high levels of customer satisfaction through empathetic listening skills, clear communication style, and prompt attention to concerns expressed by claimants or their representatives.
Education
High School Diploma -
Morrisville High School
Morrisville, PA06.1982
Some College (No Degree) - Business Data Processing
Bucks County Community College
Newtown, PABusiness Data Processing
Bucks County Tech School
Bensalem, PA06.1982
Some College (No Degree) - Computer Science And Programming
Mercer County Community College
Trenton, NJSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Staff Development
- Process Improvement
Certification
- Agent's license
- Associate in Claims
- Associate in Claim Services
Timeline
PD Claim Supervisor
NJM Insurance Group
03.2018 - Current
Litigation Adjuster
NJM Insurance Group
03.2013 - 03.2018
Bodily Injury Claims Adjuster
NJM Insurance Group
01.2013 - 01.2018
High School Diploma -
Morrisville High School
Some College (No Degree) - Business Data Processing
Bucks County Community College
Business Data Processing
Bucks County Tech School
Some College (No Degree) - Computer Science And Programming
Mercer County Community College