Donna Mc Mickens
Solon
Summary
Adaptable and collaborative individual with a versatile background in customer service and community safety. Known for strong time management and customer service skills, contributing to enhanced community engagement and safety measures.
Overview
50
50
years of professional experience
Work History
Customer Service Appointment Setter
Spitzer Honda Euclid
915 East 200th Street
03.2024 - Current
- Scheduled appointments for prospective customers, ensuring optimal time management and customer satisfaction.
- Maintained accurate records of customer interactions to streamline future communications and service delivery.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
School Crossing Guard/Payroll Assistant
City of Euclid
585 East 222nd Street
03.2015 - 02.2025
- Monitored pedestrian traffic to ensure safe crossings during school hours.
- Collaborated with local law enforcement to address safety concerns at intersections.
- Educated children on road safety rules and crossing procedures.
- Assisted parents and guardians in safely dropping off and picking up students.
- Monitored traffic flow and adjusted crossing signals as needed.
- Collaborated with local law enforcement to enhance community safety measures.
- Maintained clear communication with parents regarding student safety concerns.
- Contacted school principals to report children not adhering to safe crossing protocols or refusing to follow directions.
- Communicated with school administration via radio to relay potential problems or dangers.
- Monitored and manipulated operations of traffic lights to report any malfunctions.
- Collaborated with school staff and local law enforcement to address specific concerns or safety issues near the school premises.
Intern
Community Partnership On Aging
1730 Victory Rd
09.2020 - 09.2021
- Assisted in organizing community outreach programs to enhance senior engagement.
- Supported case managers with administrative tasks, ensuring accurate documentation and timely follow-ups.
- Participated in team meetings, contributing ideas for program improvements and service delivery enhancements.
Transportation Dispatcher/School Bus Driver
East Cleveland School District
East Cleveland
09.1988 - 10.2011
- Coordinated daily transportation routes to ensure timely student pickups and drop-offs.
- Monitored vehicle locations using GPS tracking systems for efficient route management.
- Communicated with drivers to resolve issues and adjust schedules as needed.
- Maintained accurate records of vehicle maintenance and inspections for safety compliance.
- Developed contingency plans to address unexpected delays or emergencies in transportation services.
- Trained new dispatch staff on operational procedures and software systems for efficiency.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
Transportation Intern
Regional Transportation Authority
Cleveland
01.1976 - 02.1988
- Supported the implementation of transit programs aimed at increasing ridership satisfaction.
Education
Associate Early Childhood Education -
Cuyahoga Community College
Cleveland, OHGED -
John Hay High School
Cleveland, OH03-1980
Skills
- Positive attitude
- Telephone etiquette
- Attention to detail
- Empathy and patience
- Willingness to learn
- Payroll processing
- Timesheet management
Timeline
Customer Service Appointment Setter
Spitzer Honda Euclid
03.2024 - Current
Intern
Community Partnership On Aging
09.2020 - 09.2021
School Crossing Guard/Payroll Assistant
City of Euclid
03.2015 - 02.2025
Transportation Dispatcher/School Bus Driver
East Cleveland School District
09.1988 - 10.2011
Transportation Intern
Regional Transportation Authority
01.1976 - 02.1988
Associate Early Childhood Education -
Cuyahoga Community College
GED -
John Hay High School