Ricardo Sutherland
Lauderdale Lakes,Florida
Summary
Attentive social service specialist with background providing professional and adept observation, assessment and individualized services. Knowledgeable at teaching, learning and converting skills to boost quality of life and real world situations to promote positive interactions. Focused on delivering and propelling seamless care through consultation with several forms of management and site directors.
Overview
11
11
years of professional experience
Work History
Customer Service Appointment Setter
IQor Inc.
07.2023 - Current
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
Device Delivery Driver and Setup Technician
Asurion Insurance Services
06.2021 - 08.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Lauderhill Police Explorer
Lauderhill Police Department
05.2013 - 08.2020
- Enhanced community relations by participating in various outreach programs and events.
- Assisted officers with traffic control during parades, marathons, and special events for improved public safety.
- Supported local law enforcement through ride-alongs, providing valuable assistance and gaining firsthand experience.
- Developed strong communication skills by interacting with diverse populations during community service projects.
- Strengthened teamwork abilities through regular collaboration with fellow Police Explorers on group assignments and tasks.
- Increased knowledge of law enforcement procedures by attending monthly meetings featuring guest speakers from various departments within the agency.
- Gained essential leadership skills by serving as team captain during simulated emergency response situations.
- Improved problem-solving abilities by participating in mock scenarios that required critical thinking under pressure.
- Developed proficient report writing skills through participation in documentation exercises related to incident reporting.
- Supervised crowds at busy events to prevent injuries and property destruction.
Education
High School Diploma -
Piney Grove Boys Academy
Lauderdale Lakes, FL05.2019
Skills
- Event Setup
- Clerical Support
- Recordkeeping
- Computer Skills
- Adaptability and Dependability
- Public Speaking
- Equipment Operation
- Troubleshooting Abilities
- Teamwork and Collaboration
- Client Relations Strength
- Operations Support
- Team Collaboration
- Attention to Detail
- Florida Driver's License
Timeline
Customer Service Appointment Setter
IQor Inc.
07.2023 - Current
Device Delivery Driver and Setup Technician
Asurion Insurance Services
06.2021 - 08.2023
Lauderhill Police Explorer
Lauderhill Police Department
05.2013 - 08.2020
High School Diploma -
Piney Grove Boys Academy
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