Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Young

Pensacola

Summary

Recent graduate with foundational knowledge in English with a Creative Writing Degree and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Navy Federal Credit Union
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Intern

Emerald Coast Writers
01.2023 - 04.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Assisted in improving product design with detailed user feedback analysis.
  • Boosted social media engagement through creative content creation.
  • Enhanced project visibility by maintaining up-to-date project status reports.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

Volunteer

Boys and Girls Club
03.2023 - 08.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Improved literacy rates with weekly volunteer tutoring sessions.

Education

Master of Arts - English Language And Literature

The University of West Florida
Pensacola, FL
05-2027

Bachelor of Arts - English

University of West Florida
Pensacola, FL
05-2023

Skills

  • Optimistic mindset
  • Effective team collaboration
  • Detail-oriented organization
  • Analytical problem-solving
  • Attention to detail
  • Event planning
  • Professional appearance
  • Decision-making
  • Community engagement
  • Public speaking
  • Event setup
  • Time management
  • Leadership qualities
  • Written communication
  • Analytical thinking

Timeline

Customer Service Representative

Navy Federal Credit Union
09.2024 - Current

Volunteer

Boys and Girls Club
03.2023 - 08.2024

Intern

Emerald Coast Writers
01.2023 - 04.2025

Master of Arts - English Language And Literature

The University of West Florida

Bachelor of Arts - English

University of West Florida

Similar Profiles

CREATE PROFILE
Kayla Young