Donna Mcmillian
Las Vegas,Nevada
Summary
Dynamic and self-motivated professional with a proven track record at Shade Tree Women Shelter, excelling in teamwork and communication. Demonstrated reliability and empathy while maintaining safety standards and fostering a productive environment. problem-solving, consistently achieving high-quality service and client satisfaction.
Overview
6
6
years of professional experience
Work History
Floor Staff Member
Shade Tree Women Shelter
03.2021 - 01.2023
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
Call Agent
Precision Opinion
01.2021 - 01.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
House Helper
Jaqui' Foundationn
03.2017 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Arts - Substance Abuse/Community Social Services
Merritt College
Oakland, CA06-2016
Certified Nursing Assistance
Edward Shan Adult School
Oakland, CA06-1996
High School Diploma -
Polly High School
Long Beach, CA06-1980
Skills
- Cleanliness and hygiene
- Workplace safety
- Cash handling expertise
- Strong teamwork
- Patience and empathy
- Reliability and punctuality
- Professional appearance
Timeline
Floor Staff Member
Shade Tree Women Shelter
03.2021 - 01.2023
Call Agent
Precision Opinion
01.2021 - 01.2022
House Helper
Jaqui' Foundationn
03.2017 - 04.2019
Associate of Arts - Substance Abuse/Community Social Services
Merritt College
Certified Nursing Assistance
Edward Shan Adult School
High School Diploma -
Polly High School
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