Donna McNeil
Wetumpka,USA
Summary
Achieved 98% coding accuracy in E/M and ICD-10 while enhancing revenue cycle management. Proficient in auditing and billing processes, with a track record of boosting accounts receivable by 20% and reducing denials by 15%. Strong communication skills ensure effective collaboration with medical staff and adherence to compliance regulations.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Consultant
Self
Wetumpka, AL
03.2025 - Current
- Performed audits on data entered into an Electronic Medical Record System in order to identify errors or discrepancies.
- Performed audits for CPT and ICD-10, Ensuring the correct level of E/M codes are charged, all eligible services are captured, complete and compliant documentation of the Medical Record
- Provided Post Audit Review to Providers and Office Staff
Billing Specialist
Moonlight Diagnostics, LLC
Montgomery, AL
09.2022 - Current
- Reduced denials by 15% through effective revenue cycle management.
- Implemented new billing policies to enhance process efficiency.
- Processed patient billing statements accurately and efficiently.
- Verified insurance claims, resolving discrepancies with providers promptly.
- Managed payment postings and reconciled accounts regularly.
- Communicated billing inquiries and payment options to patients effectively.
- Utilized billing software for timely tracking and updates of account information.
- Oversaw staff training to ensure excellence in service delivery.
Pro Fee Coder
HCCS
Tampa, Florida
04.2022 - 09.2022
- Achieved 98% coding accuracy in E/M and ICD-10
- Reviewed medical records for accurate coding and compliance with regulations.
Coder/Auditor
PBI Inc
Montgomery, AL
03.2006 - 04.2022
- Increased accounts receivable by 20% through efficient coding operations.
- Conducted audits on billing practices to ensure compliance with regulations.
- Coded radiology reports and diagnostic imaging services using ICD-10-CM, CPT, and HCPCS guidelines.
- Reviewed patient and insurance account information for accuracy and completeness.
- Maintained up-to-date knowledge of CPT and ICD-10 coding principles and billing requirements.
- Verified claim data accuracy prior to submission to insurance carriers.
- Researched complex billing issues involving multiple providers or services rendered.
- Coordinated with medical staff to resolve billing discrepancies effectively.
Receptionist / Radiology Assistant
Integrated Magnetic Imaging, IMI
Montgomery, AL
03.2001 - 03.2006
- Streamlined referral processes to enhance patient satisfaction.
- Managed incoming calls and routed to appropriate staff members.
- Transcribed audio recordings with high accuracy and attention to detail.
- Provided administrative support across various departments as required.
Receptionist / Laboratory Supervisor
Dr Ronaldo Dejesus
Wetumpka, AL
03.2001 - 06.2003
- Optimized lab operations, ensured quality assurance
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted in preparing laboratory samples for analysis.
- Prepared reagents and solutions following established protocols and guidelines.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Collected blood samples using proper techniques and safety protocols.
- Adhered to all regulatory guidelines for blood collection and handling procedures.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Laboratory Assistant
Elmore Community Hospital
Wetumpka, Alabama
01.1998 - 03.2001
- Collected blood samples using proper techniques and equipment.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained blood specimen integrity for laboratory testing by selecting appropriate collection tubes and applying correct techniques.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Performed quality control tests on collected specimens.
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Improved efficiency, trained staff in specimen processing
- Developed and delivered training on phlebotomy procedures and best practices for new staff.
- Operated laboratory instruments under supervision, ensuring compliance with established testing protocols.
- Prepared chemical solutions and reagents according to established protocols.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Prepared and packaged specimens for courier transport.
- Reported any abnormal results or trends to supervisor or laboratory manager.
Education
Diploma -
Elmore County High School
Eclectic, AL05-1997
Some College (No Degree) -
Troy University of Montgomery
Montgomery, ALSkills
- Payment processing and reconciliation
- Billing compliance and auditing
- Claims processing and denial management
- Accounts receivable recovery
- Revenue cycle management
- Quality assurance and policy development
- Problem solving and communication
- Presentation skills
- ICD-10 and CPT coding
Certification
- Certified Professional Coder - AAPC, 10/09
- Certified Professional Medical Auditor - AAPC, 06/16
- AAPC Approved Instructor, 03/26, Qualified to teach industry-specific courses
- Strength and Conditioning Fitness Instructor - ISSA, 02/25, Lead group fitness classes for all levels
- Exercise Therapy Fitness Instructor - ISSA, 11/22, Guide clients in post-injury recovery
- Group Fitness Instructor - ISSA, 08/20, Conduct HIIT group classes with modifications
Professional Leadership
- Vice President, Montgomery AAPC Chapter
- Providing Presentations for Member CEU's
Timeline
Consultant
Self
03.2025 - Current
Billing Specialist
Moonlight Diagnostics, LLC
09.2022 - Current
Pro Fee Coder
HCCS
04.2022 - 09.2022
Coder/Auditor
PBI Inc
03.2006 - 04.2022
Receptionist / Radiology Assistant
Integrated Magnetic Imaging, IMI
03.2001 - 03.2006
Receptionist / Laboratory Supervisor
Dr Ronaldo Dejesus
03.2001 - 06.2003
Laboratory Assistant
Elmore Community Hospital
01.1998 - 03.2001
Diploma -
Elmore County High School
Some College (No Degree) -
Troy University of Montgomery