Donna Miller
Summary
Results-driven professional seeking position as remote data entry or customer service. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
27
27
years of professional experience
Work History
Fiscal Support Specialist- Accounts Receivable
Arkansas Department Of Parks And Tourism
Little Rock, AR
01.2017 - Current
- Developed, implemented and maintained internal standards, processes and routines based on group requirements. Prepared and logged sale receipts.
- Delivered monthly reviews to finance leadership to explain performance. Reporting all discrepancies and financial risks.
- Supported internal control framework by performing various internal control processes such as auditing, working with specific tracking and reporting systems. Trained new hires on job responsibilities.
- Reviewed monthly inventory, deferred revenue and accounts receivable related to key balance sheet accounts.
-
Accounting Clerk
Accounttemps
Little Rock, AR
01.2016 - 12.2017
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Communicated with suppliers to reconcile invoice payments.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Balanced reports to submit for approval and verification.
Collection Representative
Zurich North America
Overland Park, KS
02.1996 - 12.2015
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Science - Business Administration
National College
Kansas City, MO05.1991
Skills
- Record Reconciliation
- Cost Savings
- Critical Thinking
- Quarterly Reviews
- Bill Payment and Recordkeeping
- Maintaining Vendor Files
- Administrative Support
- Bank Statement Reconciliation
- Account Auditing
- Fiscal Management
- Financial Calculation and Analysis
Software
Microsoft Word
Microsoft Excel
Peachtree
SAP
Avenue
AASIS
AS/400
ACCESS
Timeline
Fiscal Support Specialist- Accounts Receivable
Arkansas Department Of Parks And Tourism
01.2017 - Current
Accounting Clerk
Accounttemps
01.2016 - 12.2017
Collection Representative
Zurich North America
02.1996 - 12.2015
Bachelor of Science - Business Administration
National College
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