Donna N. Wroten
Clinton,USA
Summary
Hardworking Sales Associate with a proven track record of driving high sales in all types of shifts. Highly organized and patient, adept at handling customer complaints and replenishing stock. Recognized for being a flexible and outgoing team player, known for demonstrating honesty and integrity with customers, team members, and supervisors.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Nice Autos
Pearl, MS
09.2023 - Current
- Follow all computer leads and schedule appointments
- Follow up with calls, emails, and text
- Follow up after a sale with customer
- Maintain all social media platforms
- Exceeded sales goals
- Follow up 3 to 5 days after a sale to make sure the customer is happy
- Do F and I as needed
- Send links to vehicles that contain the website and credit application
Sales Associate
Gowdy Autoplex
Ridgeland, MS
07.2021 - 08.2023
- Follow all computer leads and schedule appointments
- Follow up with calls, emails, and text
- Exceeded sales goals while mentioning the benefits of Warranty and Gap
- Follow up 3 to 5 days after a sale to make sure the customer is happy
- Ask customer for a good review
- Maintain all social media platforms
- Send links to vehicles that contain the website and credit application
- Do F and I as needed
General Manager
The Sunray Companies
Madison, MS
03.2014 - 06.2021
- Honored twice as Manager of the Year
- Monitored weekly sales to generate reports for senior leadership.
- Increased monthly revenue by 85%.
- Outperformed established sales objectives.
- Evaluated potential new hires.
- Conducted comprehensive evaluations of employee performance.
- Rewarded top sales achievers to enhance talent retention.
- Drove company growth through sales initiatives.
- Motivated employees through individualized feedback in a fast-paced retail setting.
- Carefully organized store layout, ensuring appealing merchandise arrangements.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Department Manager
Michaels Arts & Crafts
Jackson, MS
01.2008 - 01.2014
- Directed successful receiving operations and stock monitoring.
- Evaluated current operations to align with anticipated needs.
- Optimized ordering processes to highlight top-selling items.
- Educated staff on converting customer service interactions into sales opportunities.
- Ensured timely and efficient task completion within the department.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
High School Diploma -
Madison Central
Madison, MS01-1993
Some College (No Degree) - Business Management
Belhaven University
Jackson, MSSkills
- Strong Verbal Communication
- Professional Phone Communication
- Product Promotion
- Product Merchandising
- Sales Management
- Candidate Interviewing
- Management Leadership Experience
- Account Management
- Targeted Marketing Campaigns
- Strategic Business Development
Accomplishments
- I received manager of the year multiple times
Certification
- Dale Carnegie Business and Management
References
References available upon request.
Timeline
Sales Associate
Nice Autos
09.2023 - Current
Sales Associate
Gowdy Autoplex
07.2021 - 08.2023
General Manager
The Sunray Companies
03.2014 - 06.2021
Department Manager
Michaels Arts & Crafts
01.2008 - 01.2014
High School Diploma -
Madison Central
Some College (No Degree) - Business Management
Belhaven University