Donna Nicholson
Summary
Outcomes-oriented Clinical Director offering 20 year background to growing teams, footprint and impact. Adept in case management, clinical oversight and staff training. Proficient in conducting data collection and analysis to close gaps and improve outcomes.
Overview
26
26
years of professional experience
Work History
Clinical Supervisor of Youth Services
BJC Behavioral Health
12.2022 - Current
- Monitor and inspect staff processes to eliminate hazards posed for both youth/families and staff while ensuring continuous compliance with regulations and quality improvement.
- Lead and direct team of 12 clinical personnel and support staff.
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality youth care.
- Assure quality and quantity of required contacts, documentations, and reports are completed.
Director of MCH and Clinical Services
Bethany Christian Services
10.2017 - 12.2022
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, standardizing service lines across 30 states.
- Developed and implemented strategic plans with data analysis, enabling multi-state agency to meet budgetary and quality assurance goals.
Regional and Executive Director
Bethany Christian Services
07.2005 - 10.2017
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed customer feedback and identified areas for improvement to drive agency success.
- Enhanced evidence-based programming, successfully launching new service in 3 states.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
Mental Health Consultant
East Missouri Action Agency - Head Start
04.1999 - 07.2005
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed goal-oriented psychoeducational and therapy to improve youths' level of functioning.
- Worked collaboratively with teachers to develop behavioral plans for identified youth.
Clinical Director of Children Services
BJC Behavioral Health
02.1997 - 04.1999
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Privatized state acquired child behavioral health service delivery, developing a standardized system of care.
- Represented organization at all community events, answering questions, providing details and giving informative presentations.
Education
Master of Arts - Psychological Counseling
Southeast Missouri State University
Cape Girardeau, MO12.1994
Bachelor of Science - Criminal Justice
Southeast Missouri State University
Cape Girardeau, MO12.1986
Skills
- Clinical and Program Supervision
- Program Development and Funding Acquisitions
- Developing Training Programs
- Therapeutic Counseling
- Accreditation Coordination
- Utilization Management
- Operational Standards
- Clinical Quality Program Standards
- Multidisciplinary Team Collaboration
- Quality Data Collection and Analyzation
- Progress Monitoring
- Process Improvement
Timeline
Clinical Supervisor of Youth Services
BJC Behavioral Health
12.2022 - Current
Director of MCH and Clinical Services
Bethany Christian Services
10.2017 - 12.2022
Regional and Executive Director
Bethany Christian Services
07.2005 - 10.2017
Mental Health Consultant
East Missouri Action Agency - Head Start
04.1999 - 07.2005
Clinical Director of Children Services
BJC Behavioral Health
02.1997 - 04.1999
Master of Arts - Psychological Counseling
Southeast Missouri State University
Bachelor of Science - Criminal Justice
Southeast Missouri State University
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